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Customer Service Representative

Agilus Work Solutions

This is a Full-time position in Lower Sackville, NS posted May 9, 2022.

Do you have admin and customer service experience?

Agilus is recruiting for a Customer Service Representative in the Agricultural and Environmental field in London, Ontario.

The Customer Service Representative will provide support and guidance to a variety of customers.

They will be responsible for the logging of all sample modules including: soil, tissue, cannabis, manure, etc.; to ensure that turn-around times on testing are met.

Responsibilities: Complete the login of samples from all modules as needed to support the team Active member of the customer service team, answer customer inquiries and complaints, escalating as needed Answering incoming calls and redirecting to appropriate recipient as needed Complete daily shipping of supplies, marketing material, etc.

to customers Ensure data integrity and sample integrity by ensuring login SOPs are followed and addressing concerns as needed Complete ad hoc admin duties as required by Management Complete filing of reports within the office as needed Requirements: Completion of High School Diploma is required, College diploma in administration is considered an asset At least 3-5 years administration or customer service experience Computer proficiency – Excel, Microsoft Word, LIMS Bilingualism is considered an asset Experience with laboratory information management systems (LIMS) and Windows-based software (word processing, spreadsheet) Ability to work in a fast-paced environment We offer: Full-time work: 40 hours/week, Monday-Friday $18.50/hour Work in a unique and growing professional field Gain experience dealing with a distinct segment of customers, and a lab environment Interested?

Please apply directly online by email jbermudezagilus.ca Agilus would like to thank all candidates for their interest in this opportunity.

Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.

We value a diverse workplace.

Agilus Work Solutions is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices.

We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ community.

We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

Alternative format available on Request .