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Customer Service Representative – French


This is a Contract position in Langley, BC posted August 3, 2022.

Our client in the Banking industry has an immediate opening for a Customer Service Representative
– French Duration: 6 Months Location: Waterloo, ON/ WFH Hours: (7.5 hours/ day) Description: The Dealer Operations Team is looking for an exceptional, customer-oriented team player who is eager to join a growing, fast paced, challenging environment.

The skills required of the successful candidate will ensure customer relationships are enhanced and contribute to building strong customer loyalty.

This role will complete financial and non-financial transactions daily in addition to providing support to our advisors.

The consultant will be responsible for ensuring transfers, trades, and all other nominee and client name related tasks are completed accurately and within service standards.

Major Accountabilities:
·Handle advisor and client calls for Nominee Name or Client Name platform
·Process transactions, including financial trades and transfer requests within service standards
·Communicate with peers and fund companies via phone and email
·Complete all work with a high attention to detail and accuracy
·Follow up on external transfers to expedite the transfer of funds to company
·Provide just-in-time support for market-based trades that have rejected or require review by the 4 PM deadline
·Work with Data Integrity team to resolve any Nominee reconciliation issues
·Resolve exceptions generated from the daily Transaction Reconciliation and the monthly Account Reconciliation against fund company data
·Processing of taxation slips/receipts using Customer Service Workbench
·Ensure that correct information is reported to clients on their tax slips and reported to Canada Revenue Agency and Revenue Québec
·Respond to tax related inquiries from clients, advisors, business partners and working with Tax team to resolve any related escalations or issues
·Process corrections and complete Letter of Indemnity for fund companies
·Phone shift schedule rotates monthly.

Shifts times are: 8am-4pm, 830am -430pm or 10am – 6pm Job Requirements:
· Proficient knowledge of the Dealer Operations’ products and processes
· Excellent customer service skills Customer Centric
· Excellent problem-solving and decision-making skills
· Excellent communication skills written/verbal
· Excellent interpersonal skills
· Excellent organizational and time-management skills
· Self-motivated, self-directed, able to work independently
· Mathematical aptitude
· Strong attention to detail, problem solving and decision-making skills
· Ability to work in a face paced environment with a sense of urgency Assets:
· Knowledge of the mutual fund industry including MFDA (mutual fund dealer association) dealer accountabilities
· Experience with Excel spreadsheets
· Knowledge of CSW (customer service workbench)
· Knowledge of FundServ and Univeris applications
· Call centre experience
· Bilingual (French/English)
· University/College diploma is an asset
· IFIC Operations course or CSC Designation