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Customer service representative insurance

NATIONAL BANK OF CANADA

This is a Full-time position in Montreal, QC posted November 10, 2019.

Are you motivated to deliver a superior client experience?

Do you like finding appropriate solutions for clients’ needs?

Are you looking to develop your skills in a dynamic and evolving call centre?

Join the National Bank insurance team.

Your main role will be to offer advisory services to clients in order to come up with personalized solutions for everyone.

Just starting?

You’ll take a complete training program and be paired with another employee.

During that period, you’ll learn more about your role and the tools at your disposal.

Life at work You’ll handle calls from different clients and analyze their needs in order to offer them the coverage that’s best for them.

Your goal will therefore be to retain clients and acquire new ones.

Your schedule You’ll work a full-time schedule of 37.5 hours per week.

The call centre is open Monday to Friday from 8:30 a.m.

to 8:00 p.m.

The benefits As well as offering competitive compensation and numerous employees benefits such as insurance, banking benefits and many others, we offer a dynamic work environment and very attractive working conditions.

Your day to day You’ll handle calls from different clients and analyze their needs in order to find personalized solutions for them by recommending National Bank insurance coverage so that they can protect their assets, plans and dreams.

You will: Develop trust-based relationships with our clients and recommend the best possible solutions for them from among all the products offered by the Bank.

Navigate through different systems to gather as much relevant information as possible to then analyze files and adapt proposals to clients Leverage your advisory role to attract and retain clients and make sure they’re completely satisfied.

High school diploma Customer/advisory service experience Interest in insurance Bilingual (English and French) essential Important information We’re located at 1100 Robert Bourassa Blvd., near Square Victoria or Bonaventure metro.

The Bank has innovated by modernizing its performance evaluation system to better meet our clients evolving needs.

From now on, the corporate values (expected behaviours) of partnership, agility and empowerment count as much as the business objectives.

Ready to make a difference within a team?

To make a positive impact?

Submit your application!

The compensation associated with this position is available on the My HR portal.

Look up “salary scales” in the search field on the portal.

While only one level is posted, the manager has the latitude to position the selected candidate at a lower level, depending on their profile.

Working at National Bank means having access to competitive working conditions, a wide range of employee benefits, a dynamic work environment and telemedicine services.

National Bank sees diversity as a great source of wealth and values it in all its dimensions.

Its objective is to offer an open, respectful work environment where all employees can achieve their full potential.

Senior management’s concrete commitment helps spread this value across all sectors in the organization.

The Bank has been ranked among the top employers for diversity in Canada for several years.