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Customer Service Representative (Monday to Friday) – Saint John

Nordia Inc.

This is a Contract position in Rothesay, NB posted June 10, 2019.

Description Is the Customer Service Representative postion a job fit for you?

You are efficient at taking control of a situation and quickly engage toward resolution?

When challenged, you know how to defuse exchanges with diplomacy?

You can leverage a service call and turn it into a selling opportunity?

You easily adapt to evolving workflows and process?

Take the next step Our Customer and Small Business representatives interact with and provide mobility support to Canada’s leading residential and business telecommunications company.

At Nordia people are really at the heart of our business.

Our top priority is to provide a stimulating and rewarding environment for our employees, with total compensation among the most competitive in the industry.

Our representatives confirm the success of this partnership: according to the 2018 employee survey, 84% would recommend Nordia as an employer to their family and friends What is expected from a representative?

Respond and support mobile billing inquiries for small business and consumers Offer first level technical assistance When required, will take additional steps to secure ongoing business relationship On each calls creates a moment of truth with customer in accordance to the highest service quality standards What’s required to join the team: Available to work: Afternoon and evening shifts Monday to Friday High school diploma (completed); A proficiency with problem solving and decision making; Demonstrate an interpersonal style that secures and expands the ongoing business relationship with the client; Value a high level of integrity when discussing clients’ accounts; Prior experience in wireless department and customer experience (an asset); Ability to multi-task (think, talk and type) and learn in a fast paced environment.

What we offer: Competitive base salary
– $14.25per hour (includes a $1.25 premium on worked hours); Performance based incentive; Fully paid professional training and support to help you reach your potential; Complete benefits plan after 6 months of service including: Comprehensive insurance (medical, dental and life insurance); Great discounts on telecommunications products and services; Rewards program with cool technology, gift cards and other prizes.

Discover Nordia Saint John at: Class starts on July 15th, 2019