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Customer Service Representative- Work From Home in Canada

Sykes Enterprises

This is a Contract position in Newmarket, ON posted May 17, 2019.

Job Description:

SYKES Work from Home is seeking to hire people with a passion for helping people, one caring interaction at a time. As part of the SYKES Work from Home Customer Service Call Centre team, you’ll learn all about our customers’ wants, needs and interests, before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic customer service experience. We truly enjoy helping people, and we know you do, too!
If you feel like you don’t know how to go about this, not to worry! Most of our new hires don’t, either, which is why SYKES offers paid training to teach you how to provide great customer service support.

Our ideal customer service candidate is awesome at the following:

  • Has a passion to help those in need: Customer Service Excellence
  • Possesses strong problem-solving skills   
  • Communicates effectively, in French and English both in writing and verbally    
  • Can troubleshoot basic and routine customer issues that are technical in nature  
  • Is dependable and flexible to work rotating shifts, as needed
  • Has a high school diploma or GED, and is at least 18 years of age

Essential Functions/Core Responsibilities:

  • Assist customers with questions and problems; research and provide a resolution
  • Troubleshoot issues
  • Solve problems that may be unstructured and require use of conceptual thinking
  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)    
  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
  • Prepare complete and accurate work, including appropriately notating accounts, as required   
  • Participate in activities designed to improve the customer service experience and business performance

Reasons why joining SYKES Work at Home is a GREAT idea:

  • Our mission:  We Help People, One Caring Interaction at a Time!
  • Full-Time Positions
  • Competitive Pay
  • Paid Vacation
  • Continuous promotional opportunities
  • Family-friendly environment that nurtures team work

 
Are you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before?  Apply today!