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Customer Service/Sales Associate

Home Depot

This is a Contract position in Victoria, BC posted December 2, 2019.

Customer Service/Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. 

Associates in this position know how to greet, qualify, recommend and close a sale with every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales Associates maintain the in-stock condition of assigned areas, and ensure that it is clean and safe. Specific store departments may include Lumber, Building Materials, Paint, Hardware, Electrical, Plumbing, Seasonal and Tool Rental.

Major Tasks & Responsibilities:

  • Provide fast, friendly service
  • Actively seek out customers
  • Ask open ended questions about customer’s projects in order to determine their needs and level of expertise
  • Describe features and benefits of merchandise
  • Explain the steps needed to complete projects and the products needed
  • Acquire beginner product knowledge in adjacent departments

 
Qualifications:

  • Ability to work a flexible schedule including evenings and weekends
  • Detail oriented
  • Excellent communication and customer service skills
  • Excellent decision making and problem solving skills

 
What sets us apart?

  • Health and Dental Benefits for Full Time and Part time associates
  • Profit Sharing and Stock Purchase Plan
  • Paid Training & Career Development
  • Tuition Reimbursement