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Customer Service Specialist (Level 1 Technical Support)

Alithya Canada Inc.

This is a Contract position in Montreal, QC posted November 23, 2021.

Customer Service Specialist (Level 1 Technical Support) montreal Montreal, Quebec, Canada Please note that candidates must have an eligible work permit for Canada and be fluent in French.

Do you want to experience the essence of a large organization in a company with a personal touch?

Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families.

That’s why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Skype, Zoom or however you like.

Take your ambitions to the next level The incumbent will provide technical support functions for the range of IT systems implemented in the environment.

Take calls for level I support; Analyze and define the source of problems; Ensure level II interventions for corporate users and in stores; Document interventions in a support software; Communicate calls to vendors as necessary; Refer level III cases to software and/or technical specialists; Follow up on interventions with stakeholders, customers and suppliers; Maintain inventory and repairs of Mini-Terminal devices; Prepare billing notices for the administrative department as needed (Mini-Terminals).

When it just clicks Does this sound like you?

College diploma in Computer Science, or equivalent; Experience in customer service (essential requirement); Good knowledge of Windows and of the network; Experience in technical support (required); Organized, autonomous and strong teamwork skills; Strong communication abilities; Ability to offer rotational support, including evenings and weekends; Professional skills: Quality work/service oriented; Learning technical aspects; Time management and resourcefulness; Rapid and sustained learning; Problem solving.

Communication with teams in both French and English, oral and written (bilingual).

Level expected: French: 4/4 English: 4/4 34968 WHERE YOU NEED TO BE Life at Alithya 37.5 hours per week; Opportunities to develop and grow your career; Work with diverse technologies, projects, clients and sectors; Spend your days in a creative and innovative environment; Share experience and knowledge as part of an agile and dynamic team; A great balance between work and personal life; Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.); Personal recognition of your important professional contributions; Great cultural diversity across our teams.

Why join our team?

Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France.

Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles.

We belong to the 30% Club, which encourages women’s access to leadership positions.

Meet your co-workers We have made a video series about our employees called 1 minute, 1 career Meet Rowena, a Java Analyst Developer at the Digital Solutions Center in Montreal.

“What’s also great at Alithya is that we are exposed to a variety of technologies and this helps me add to my working portfolio.”