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Customer service specialist – omni channel

Best Buy

This is a Full-time position in Vernon, BC posted December 1, 2019.

As Canada’s fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country.

Employee experience is at the heart of everything we do.

We take a holistic approach to how we recognize and reward hard work and achievements.

True to our vision of unleashing the power of our people, we encourage our employees to learn, grow and advance within our organization.The OMNI Channel Specialist will be the point of contact for processing returned/defective products, exchanges and service requests.

Youll also be tasked with providing an industry leading customer experience.Assist customers with questions, returns & exchanges, customer units, price adjustments, promotion corrections, invoice searches and placing orders.
•Assist with coverage in adjacent departments when required.
•Prepare register for transactions before and after shift.
•Acknowledge pick up orders and pulls product from the floor to reserve area
•Demonstrate skills in listening to customer requests and in creating the best solution for the customer effectivelyTaking Initiative Not only with work related tasks but professional growth and development as well.

A better understanding of big picture business goals will lend to greater success.
•Customer Service Active listening and adapting your approach to tailor to customer needs will go a long way.

You easily build rapport and make customers feel comfortable.
•Competition a desire to be the best at what you do is a key component of success.

In addition, being able to celebrate not only your own successes but those of teammates.
•Technology a curiosity for the latest and greatest technology would go a long way
•Having fun while being the best we work hard but play harder.
•Excellent communication and organization skills
•Team player
•Self starter and able to work independently
•Ability to learn quickly and be flexibleWe believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology