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New

Customer Service Supervisor – Outbound

Laboratory Corporation

This is a Full-time position in Ottawa, ON posted March 16, 2023.

LabCorp is seeking a Customer Service Support Supervisor to join our team.This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

The Customer Service Support Supervisor will oversee the day-to-day functions of the Outbound Customer Service area, directs supervisory responsibility for 15 employees.

Responds to and resolves complex problems related to lab results and services provided.

Is responsible for employee evaluations and disciplinary actions and is accountable for performance of department.

Reports to the Manager of Outbound Customer Service and will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.

The ideal candidate will be passionate about Customer Service and problem investigation and be motivated to work with a customer centric team in an innovative company.

Pay Range: $65,484.00 to $80,000.00 annually Work Schedule: Monday-Friday 8:00 am to 5:00 pm PST.

Additional days and hours may be required.

Location: Spokane, WA or Remote (preference given to Pacific Time Zone) Benefits: All job offers will bebased on a candidate’s skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.

For more detailed information, please click here .

Job Duties/Responsibilities Supervise and Train Employees Respond to and Resolve Complex Questions Perform Employee Evaluations Provide support and information to management as requested Act a liaison between LabCorp, the customer base and patients Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting LabCorp’s products and services.

Requirements High School Diploma or GED equivalent required AA or BS/BA preferred 3 or more years in a medical or lab related field 1 year Supervisory or Lead experience preferred Experience working in a contact center/call center environment is preferred.

Prior healthcare industry, such as a physician’s office or a hospital is a plus.

Knowledge of Microsoft Office suite is required.

Experience with Salesforce.com and/or Laboratory Information Systems is preferred Strong verbal and written communication skills and excellent ability to listen and respond.

Must be courteous with strong customer service orientation.

Excellent multitasking abilities required.

Strong flexibility and the ability to manage and adapt to changing priorities quickly.

Bilingual in English and Spanish highly desirable Labcorp is proud to be an Equal Opportunity Employer: As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.

We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply.

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