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Customer Service Support Specialist

Procom

This is a Contract position in Central Saanich, BC posted July 17, 2019.

Customer Service Support On behalf of our client, Procom is actively seeking a Customer Service Agent Customer Service Support Job Details Responds to Sales & customer services inquiries in person, via email or over the phone based on training provided.

Extrapolate pertinent information from Sales & Customer requests, interrupt and validate Order Entry following complicated processes using multiple complex applications/systems.

Analyze and interpret customer’s situation to respond to and make recommendations related to complex service, contracts, order and billing inquiries.

Provides professional customer service to all clients/customers concerning account relationships and other customer questions.

Proactively manage customer account and escalation management.

Support of Large Complex Customer Projects.

Potential opportunities to either up-sell or expand the mix of products and services appropriate to the customer Customer Service Support Mandatory Skills C ustomer service Accurate and timely typing speed Computer savvy, able to navigate rapidly through multiple applications Contact Centre experience Customer Service Support Duration 3 months