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Customer Support Specialist

Pacificall

This is a Full-time position in Vancouver, BC posted August 3, 2022.

Location: Gloucester, Ontario Openings: 5 Salary Range: Description: Pacificall is a global business and technology outsourcingcorporation with headquarters in Ottawa, Ontario Canada and offices in Indiaand the Philippines.

Our mission is one of commitment to all of our customers.We are continually committed to providing unparalleled service and performance.

Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables.

We are a global team of smart, dedicatedpeople committed to finding ground-breaking solutions to corporate challenges.We foster an inclusive, collaborative environment where all voices are heard,all people are respected, and all triumphs are celebrated.

We are looking for a Customer SupportSpecialist to support our growth.

The Customer Support Specialist’sprimary responsibility is to provide our customers with exceptional customersupport.

What will you do?

Respond toescalated customer inquiries, requests and complaints in a timely manner.

Clearlyunderstand Paramount Commerce’s products in order to effectively respond tocustomers.

Seek resolutionto customer inquiries, and work with various departments within theorganization to resolve customer inquiries.

Ensurefollow-through on all inquiries, and ensure resolutions are communicated tocustomers.

Ensure that allcustomer responses are complete and properly maintained.

Work to identifyservice level challenges, and provide improvement recommendations and/orsuggested changes.

Manage customerrequests to open and close accounts.

Monitor customeraccounts for any potential fraudulent activity, and take appropriate actionwhere needed.

Participate inspecial projects to improve product and service quality and customersatisfaction.

Otheradministrative duties as assigned.

You will be/have: College diplomaor undergraduate degree in business or a related field.

Minimum of 2years customer service related work experience.

Working knowledgeof online payment rules and regulations is an asset.

Team player andcollaborative.

An effectivecommunicator, both spoken and written.

Microsoft Office,intermediate A standard background check will be required in order to be considered for this position.