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Customer Support Specialist

Go Evo

This is a Contract position in St Johns, or posted October 9, 2021.

Who We Are At Go Evo, our mission is to enable high-performance operations through automation.

We strive to be an employer of choice and to support our community as a team.

We are a SaaS company composed of competitive leaders, doers, helpers, and entrepreneurs.

Our product suite provides true operations visibility so that organizations can be safer, more cost-effective, and more efficient.

We operate with a growth mindset, often challenging each other to be our best and trusting each other to uphold our values each and every day.

We regularly take time to celebrate our victories and learn from our failures
– never losing sight of where we started and how far we have come.

We are stronger together.

Customer Engagement and Support is all about maximizing value, unlocking opportunities, and creating an excellent client experience.

Using a growth mindset, problem-solving skills, and best practices is an important part of delivering the standard of customer excellence that we uphold at Go Evo.

What You’ll Create and Do As a Customer Support Specialist, you’ll work across both lines of the business including MESH
– our operations management platform
– and the Personal Protective App (PPA) as part of a team of problem solvers, helping to triage complex business issues from strategy to execution.

Responsibilities for this position include but are not limited to: Act as the gatekeeper for customer support requests via the support portal where you’ll: Manage a variety of clients (industry-agnostic) across all seniority levels with varying sets of requirements (demonstrating strong problem-solving and analytical skills).

Triage incoming support requests; utilize knowledge from training and provided templates to respond to inquiries.

Identify the nature of inbound issues and partner with cross-functional teams to uncover insights that can inform and influence client solutions.

Provide ongoing project management assistance to ensure that teams are mobilizing against client support requests.

Provide ongoing support for both new and existing clients as it relates to their experience with our platform of products
– both simple and at times complex business issues managed from strategy to execution.

Assist the other CS team members by designing software solutions for our clients.

This includes executing on existing features, supporting the development of new features and facilitating the customization of each.

Run reports on the status of services offered to the client and provide actionable recommendations.

What You’ll Bring to This Role A passion for technology, working in a fast-paced environment, and creating ambitious solutions to real-world problems.

Experience in customer service with a track-record of driving client satisfaction Effective written and verbal communication skills with the ability to communicate and manage expectations with clients and peers.

A strong grasp of technology, including MS office and Google Suite of products.

Exposure to SQL/Coding is an asset.

A willingness to learn new tools, upskill for a digital world, and continuously improve operational efficiencies in your work.

​ Demonstrated self-starter and a desire to take responsibility for personal growth and development.

Ability to work effectively under pressure without compromising professional standards or quality of work.

A demonstrated commitment to valuing differences and working alongside diverse people and perspectives.

1-2 years of work experience in business technology.

A degree in Business Technology Management, Business Marketing Management, Data Management or equivalent is preferred.

Why You’ll Love Working for Go Evo At Go Evo, we support you through a range of rewards and benefits with our diverse, inclusive and flexible culture.

We provide competitive compensation and benefits.

To learn how you can grow and thrive in your career at Go Evo, please visit: https://www.go-evo.com/careers/ Go Evo is committed to building a diverse workforce representative of the communities we serve.

We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

Every day we see how people make businesses great.

But it’s not only about skills.

If your experience is close to what we’re looking for, please consider applying.