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david aplin group: Bilingual Customer Service Representative

David Aplin Group

This is a Full-time position in Marieville, QC posted September 20, 2020.

Customer Service Representative, (Bilingual), Marieville, QCDavid Aplin has partnered with our client a well-established chemical compound manufacturer to recruit for a dynamic and engaging Customer Service Representative to be located at their Marieville location in Quebec.

This position will contribute by the effective management of the order process from order entry through shipping and invoicing.Responsibilities:Receive and enter/process customer orders and provide confirmationsManage customer expectations by clearly communicating our commitments (delivery dates), problem resolution and promptly updating customers with any change in order statusCommunicate and effectively interact with Logistics in order to accommodate customer-requested changes to shipmentsVerify product pricing and accurately invoice customer ordersAssist Regional Sales Managers (RSMs) with customer questions and/or requests for product informationPerform monthly tabulations, reconciliations and invoicing of customers’ consignment programs/salesMonitor large customer VMI levels to ensure constant supply within min/max inventory levelsMaintain customer contract files/NDA recordsHelp RSMs with monthly reports and KPI administrationWork independently and effectively prioritize tasks, escalate issues as required and provide prompt resolution to problemsQualifications:Candidates applying must be bilingual (fluent in French and English)Degree/Diploma or relevant educational backgroundPrevious Industrial B2B experience will be required.Excellent communication skillsMust be proficient with Excel, MS Office Suite.Prior ERP experience will be beneficialIf you are interested in this position and meet the above criteria, please send your résumé with a toMary Cyriac at Recruitment Consultant – David Aplin Group.