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Desktop Support Technician

Procom

This is a Contract position in Regina, SK posted October 18, 2021.

Desktop Support Technician On behalf of our client, Procom is searching for a Desktop Support Technician for a 3 month contract to hire in Markham, ON.

Desktop Support Technician Job Details In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians That’s where you come in Desktop Support Technician Responsibilities Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.

Documents, maintains, upgrades, or replaces hardware and software systems.

Supports and maintains user account information including rights, security, and systems groups.

Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

Network connection issues, track network connections back to network switches.

Escalates problems and issues to a higher level of support if unable to resolve.

Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.

Interacts with customers, responding to routine technical questions or request for information.

Desktop Support Technician Must Have Skills Experience of a minimum of 2 years Desktop Support Technician Nice to Have Skills A certification is a plus, experience a minimum of 2 years Solid experience and understanding of IT services and products Enthusiastic about technology and willing to learn and stay on the cutting edge.

Personable Relatable and responsible when interacting with ALL customers Consultative approach to solving Able to transform technical IT solutions lingo into terms everyone understands.

Impeccable follow-through to customer satisfaction Desktop Support Technician Assignment Length 3 Months Desktop Support Technician Location Markham , ON Desktop Support Technician Start Date ASAP