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Digital Channel Customer Service Representative- Niagara

Mindfield

This is a Full-time position in Welland, ON posted September 13, 2021.

The Digital Channel Customer Service Representative will provide exceptional customer support to eCommerce customers.

You will support customers on various browsers on desktops and mobile devices (PC/androids and iOS).

What makes you unique: You have an outstanding customer service and verbal communication skills You are energetic with a drive to succeed You are quick thinking and a problem solver Responsibility: Upholds quality standards, focusing on accurate and timely delivery of services Receive and manage 50 to 60 calls per day and 8-9 emails per hour.

Communicates professionally with internal and external customers.

Demonstrates patience, understanding, and empathy Job Qualification: Passion for driving an exceptional customer experience Minimum of 1 year of customer service experience Active listening and professional verbal communication skills Demonstrate a willingness to learn.

Uses time effectively and efficiently Relates well to all kinds of people.

Able to build and maintain professional relationships.

Education: High school or equivalent (Preferred) Experience: Customer Service: 1 year (Required) Call Center: 1 year (Preferred) Salary: $17.90hr Benefits: Employee-focused organization.

Takes good care of their employees Career growth opportunity.

All training included All equipment will be provided Location: Remote About Mindfield : Our purpose is to help great people find jobs they love with employers who care.

Since 2005, we’ve connected over 100k Canadian job seekers with a new opportunity.

We provide permanent recruiting solutions for hourly job seekers across a variety of industries such as Light Industrial, Call Centre, Retail, Grocery and Food & Beverage.

Our team delivers screened candidates from our proprietary database through simplified technology built for today’s Hiring Manager.

Mindfield is committed to celebrating our diversity and inclusiveness within our team, our communities and the partners we support.

To learn more about how Mindfield can help your company find your next great employee, please visit www.mindfieldgroup.ca We are an equal opportunity employer and committed to providing accommodations for persons with disabilities.

In accordance with the Accessibility for Ontarians with Disabilities Act, if you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.