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Dispatcher/Customer Service Representative (Bilingual) – Contract

Walker Environmental

This is a Contract position in Woodbridge, ON posted October 19, 2020.

Do you want to build a meaningful career in a thriving and welcoming company?Do you want to go to work every day with awesome people who want you to succeed – and rely on you for their success too?Do you want to learn how a prosperous and environmentally-conscious business runs – from the inside out?If so, Walker Environmental in Woodbridge, ON could be the place for you.Walker EnvironmentalWalker Environmental, a division of Walker Industries, is a leading resource recovery and waste management company. The company owns and operates landfills, waste transfer and haulage facilities, biosolids processing plants, composting facilities, food/residual organic processing facilities and landfill gas renewable energy projects throughout Canada. Our product brands, created from the recovery of resources often considered waste, include N-Rich®, All Treat Farms® and Gro-Bark®.Dispatcher/Customer Service Representative (Bilingual) – ContractToday, we are seeking a dynamic individual for a six (6) month contract who possesses:  excellent communication skills, superior customer service experience in a call center environment, and strong computer proficiency to join our Customer Service Team in Woodbridge, ON.As a member of our logistics team, you will be delivering front line customer service support for our food industry customers located across Canada. We will provide you with a comprehensive training program that allows you to work at the highest level of efficiency.Your goal as a bilingual Dispatcher/CSR is to provide cost effective routing. Specifically you’ll:* Dispatch drivers and vehicles to routine and emergency grease trap cleaning* Address customer inquiries about their accounts, schedules, and services* Follow up with customers who need extra information or attention, ensuring each one gets what they needThe best customer service representatives are organized and detail-oriented – they can create complex dispatch plans in an efficient way. They are relentless problem-solvers, staying with a customer, following up, until the customer is thrilled. And they are people-people, who love to help customers and each other thrive.Add to that a positive attitude and willingness to learn, and you’ll have limitless opportunity to gain skills and advance your career at Walker Environmental.QualificationsThe following qualifications will help you stand out:* Bilingual (English and French)* Experience in a customer service role* Exceptional telephone etiquette coupled with active listening skills* Experience in scheduling, routing and dispatching trucks is strongly preferred.* Proficient computer navigation and keyboarding skills* High school diploma or GEDWorking at Walker IndustriesEstablished in 1887, we are proud to be a fifth-generation, family-owned, Canadian company. Our group of companies includes aggregates, paving & construction, emulsions and environmental waste & recycling solutions. We are known for our philanthropy and ‘above and beyond’ service to our customers and communities. There’s a lot more we’re proud of too. We’re proud to be growing, serving more customers and providing more jobs across Canada and the United States. We’re proud of our environmental stewardship – turning waste into useful products and energy and working to the highest standards of disposal. We’re proud to use the best tools and technology in the business – serving our customers well and keeping our employees safe. And we’re proud of an awesome people-first culture. Working here means being part of a team – not a cog in a machine.  Everyone at Walker has a voice. How to ApplyOur online application will give you the option to apply to this role as a complete candidate – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.We will review applications, with priority given to those who have completed the assessment, as they are received and look forward to hearing from you.