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Ericsson: Technical Deployment Support Professional


This is a Full-time position in Ottawa, ON posted October 16, 2020.

Our Exciting Opportunity: Approximately 40% of the world’s mobile traffic is carried through an Ericsson Network.

The fifth-generation (5G) of Radio Access Networks (RAN) is happening now and Ericsson is the recognized technology leader in bringing it to the market.

With the first commercial 5G launches, there has never been a better time for you to make your mark.

We are embarking on an outstanding journey to develop a new 5G Radio Access Network solution using the latest in Cloud Native technology and principles.

As a technical deployment support professional, you will be responsible for supporting demos, POCs/trials and the product introduction and deployment of our e2e Cloud RAN commercial solution.Your strong “Hands On” RAN skills will serve you well in this challenging and ever changing Cloud environment.

Your goal will be to ensure we have satisfied customers as they continue to modernize their networks towards Cloud RAN.

You will be responsible for:Development of and running of Proof of Concepts, POCs/Trials towards our customers.Providing expert technical support as we introduce / deploy our new Cloud RAN solutions to our customers.Test and troubleshoot customer configurationsDrive problem resolution to completion with the relevant development teams.Taking the customer view and driving “serviceability” improvements into our Cloud RAN Solution, focusing on usability and troubleshooting capabilities.

To be successful in the role, you must have:Bachelor’s or master’s level degree in a related field2+ years “Hands-On” experience in developing demos, POCs, Trials2+ years experience in a customer facing technical role, providing technical support2+ years experience in Cloud solutionsExcellent problem solving and interpersonal skills and possess a can-do attitude Why Ericsson:We work in an industry where new opportunities are emerging every day.

And as these new opportunities emerge, we see the potential to make a difference.

Across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.Ericsson is very passionate about learning and development, supports mobility and flexible working hours.

We are also committed to diversity and inclusion and to be a responsible and meaningful driver of positive change.

We also offer some awesome benefits, outstanding career development and training programs to provide an empowered career in a connected world.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value?

Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up?

Do you believe that diverse, inclusive teams drive performance and innovation?

At Ericsson, we do.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Therefore employees assigned may be required to perform additional job tasks required by the manager.

Primary country and city: Canada (CA) || || Ottawa || ProdMgtReq ID: 445808