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FleetCor Technologies, Inc.: Fintech Support Admin

FleetCor Technologies, Inc.

This is a Full-time position in Montreal, QC posted September 22, 2020.

SummaryAs our business continues to grow, the Fintech Sales and Service team is well positioned to manage this increasing demand and provide assistance across Cambridge’s North American client base.The Fintech Sales and Service Team are responsible for the long term transformation of Cambridge’s service delivery model and the Fintech Support Admin position is an internal and external support role for the Fintech Desk.

Together, the team is responsible for over 1400 clients providing updates and support, implementation, integration, and on-going client relationship management.

Working proactively to ensure all clients have access to our full suite of offerings, the Support role will assist the desk’s efforts to integrate technology with our client’s needs while differentiating Cambridge as a leader in international payments, technology, and foreign exchange risk management.Job DutiesCustomer Service – Excellence Strong relationship-building skills; working with multiple internal stakeholders is critical to the team’s dynamics.

Must liaise with all member of FSS desk such that all conversion, migration, and integration initiatives are executed in a precise and timely manner; Pro-actively assists the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request and provide information to resolve the need; Obtain and evaluate all relevant information and follow Best Practices; Proactively solve problems as they occur Administration– Accuracy and Efficiency Communicate and coordinate with internal departments to deliver prompt and informative responses; Keep records of customer interactions, complaints and resolution; Perform customer verifications; ‘knowing your customer’and exceed expectations; Able to communicate clearly, both written and verbally Customer Satisfaction Provide professional service, managing internal obstacles invisibly to the client.

Work quickly to resolve customer issues; Proactively monitor all Payment queues in Camtrade (Compliance, Problem, SalesForce Cases) to ensure outstanding issues are resolved in a timely fashion; Provide feedback to management on customer’s experience and preferences for communication, appreciation, and technology improvements Teamwork Collaborate across boundaries Work with internal sales, trading and support teams, as well as other internal stakeholders, to fully leverage the capabilities of the organization to drive sales and satisfy our customers Requirements 2 5 years successful customer service experience; Experience inclient relationship management; providing administrative support, capturing information and reconciling data; IT literate with the ability to quickly learn new systems and troubleshoot; Ability to handle multiple priorities and time sensitive queries; ownership until resolution; Excellent knowledge of Sales Force; Passion for customers and service; Unquestionable integrity; Positive and optimistic outlook; Organized anddisciplined; Self-motivated with a sense of urgency to achieve sales metrics and delight the customer; Professional communication skills – written, verbal and telephone-based skills; Desire to continually improve performance and learn; Planning and execution skills; Bilingualism (English & French) is a definite asset About The CompanyFLEETCOR Technologies, Inc.

(NYSE:FLT) is a global leader in business payments.

We simplify the way businesses manage and pay their expenses.

Our portfolio of brands help companies automate, secure, digitize and control payments to, or on behalf of, their suppliers and employees.

Our payment solutions cover four primary expense categories: Payables, Tolls, Fuel, and Lodging.

We serve businesses, merchants and partners in North America, Latin America, Europe and Asia Pacific.

For more information, please visit FLEETCOR.Com.Founded in 2000 and headquartered in Atlanta, Georgia, FLEETCOR generates more than $2.6 billion in revenue.

We employ more than 8,000 valued associates worldwide.FLEETCOR Enjoys Global Recognition Including Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872 S& P 500 – In 2018, FLEETCOR joined the S& P stock index comprised of the 500 leading US stocks based on market cap (company value) FLEETCOR has a culture founded on integrity, collaboration, innovation, execution, and people.

This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives, which allows each individual to create a balance between professional goals and personal achievement.FLEETCOR’s COVID-19 Hiring GuidelinesDue to COVID-19, some of our employees are temporarily working from home.

In addition, FLEETCOR implemented a virtual interviewing and hiring process, engaging with talent by phone or video and onboarding new employees remotely.

We value the safety of each member of our community because we know we’re all in this together.Equal Opportunity/Affirmative Action Employer If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis.

Please note that only inquiries concerning a request for reasonable accommodation will be responded to.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency .