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Full Stack Tech Support Developer


This is a Contract position in Vancouver, ia posted October 8, 2021.

We have an exciting opportunity for a full time permanent Full Stack Tech Support Developer GryphTech is a global leader in real estate management technology and the preferred choice of real estate franchise networks around the world.

For over 23 years, GryphTech’s solutions have been deployed to tens of thousands of agents located in 60 countries and delivered in over 40 languages with great companies like RE/MAX.

We help real estate companies overcome the challenges of international real estate and accelerate their growth.

GryphTech is looking for a Full Stake developer with customer-service focus, and results-oriented team player to join our team We are seeking a technically dynamic and resourceful individual who can provide exceptional technical customer support in a challenging and rewarding environment.

This role is ideal for critical thinkers looking to apply their technical knowledge to proudly support our product lines in dealing with complex customer environments, troubleshooting, and resolving technical customer issues.

Candidates should have the following skills: Leverage Full Stake development or proven technical background to programmatically resolve support related matter & small / mid size projects.

Solving complex, technical problems in the customer environment.

In some cases, it may be necessary to understand the customer business problem and propose alternative solutions.

Utilizing exceptional written and verbal communication skills in English, while supporting customers via web, telephone, ticket tracking system or email and demonstrating a high level of customer focus and empathy.

Have a strong understanding of technology and the ability to learn quickly.

Adhere to Service Level Agreement / delivery guidelines to ensure contractual commitments are met.

Collaborate across teams to address technical issues, leveraging other resources from Development, Design, Training, Sales and Account Management.

Ability to research, gather information, and create solutions Dependable with proficient attention to detail and commitment to updating support tickets & related documentation.

Skilled multi-tasker, including the ability to be flexible and adapt to changes quickly.

Demonstrate high level of proactivity, teamwork and strong ownership.

Passion to learn new technical & soft skills with the goal to continuously improve Customer Success.

Ideal required work related experience Minimum of 3 years prior experience in Technical Support or as a Full Stack Developer (ideally in a Saas model environment with a CRM) Strong technical / development experience that includes documentation/technical writing Bachelor’s degree or Diploma in Computer Science or equivalent job experience 3-5 years of experience in Angular JS 3-5 years of experience in Entity Framework, SQL Server 3-5 years of experience with HTML/DHTML/Bootstrap/ XML/XSLT/CSS design 3-5 years of experience in Asp.NET MVC and WebForms 3-5 years of experience client-side Web Frameworks like JavaScript, JQuery, JQueryUI, AJAX, JSON.

3-5 years of solid hands-on .Net Framework, C#, Code, test, document, configure and debug solutions in .Net Framework in Visual Studio environment Solid understanding of SDLC.

Readiness and motivation to address and resolve highly complex and multifaceted development-related issues, often independently.

Nice to have skills that would set you apart from other contenders Web based development experience Experience in the Real Estate Technology industry Experience with Software-as-a-Service solutions Experience with SEO and Lead Generation Techniques Microsoft Certifications Experience troubleshooting basic and routine customer issues that are technical in nature Real Estate or Financial related development Benefits & Perks we offer: Casual dress Health and Dental plan and Company matched RRSP plan Additional company paid days off Modern and open work space with a great lunch room and lots of natural light Social Committee to plan fantastic office & corporate events, team outings, Summer BBQ lunches etc.

In office game areas and free parking Comprehensive benefits package and Group RRSP options.

The position will start training in a work from home environment and if/when the impact of COVID-19 decreases, and companies can resume to their normal business, the position will return to our main office located in Mississauga Ontario.

At GryphTech, we are committed to fostering an inclusive, accessible environment, where all employees and clients feel valued, respected and supported as such we are committed to providing accommodations.

If you require an accommodation at any stage of the application process and wish to learn more about our accommodation policies, feel free to contact us.