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Groom & Associates(és): Bilingual Customer Service Representative (Temp Contract 3 Months +)

Groom & Associates(és)

This is a Full-time position in Quebec, QC posted February 21, 2021.

Bilingual Customer Service Representative (TEMP CONTRACT 3 MONTHS +)CUSTOMER SERVICE REPRESENTATIVESTATUS: Temporary contractLOCATION: ***This position is 100% remote work, but you must reside in Montreal, QC***ESTIMATED DURATION: Three (3) months with the possibility of being extendedHOURLY PAY RATE: $20.00 to $25.00/hour based on experienceSTART DATE: ImmediatePLEASE SEND YOUR CV TO carole.viger@groomassocies.comWe thank all candidates for showing interest in this role; however, only retained candidates will be contacted.For more information on our recruitment services, please visit our website www.Groomassocies.ComSUMMARYThe Bilingual Customer Service Representative is responsible to process and respond to all internal and external product order requests.

The role delivers quality processes to adhere to internal controls in order to maximize efficiency.

It serves as the primary point of contact for internal partners and external customers to ensure accurate dissemination of information.RESPONSIBILITIES Oversees the order desk inbox and actions all inquiries; Processes all incoming orders, returns, inventory checks, backorders releases, credit requests; Ensures that all communications with customers and warehouse are carried out in an effective and professional manner; Escalates potential risks and losses to Manager; Provides promptresponse to routine queries and report requests from management, field force and customers; Partners with the sales team to meet and exceed customer’s service expectations; Works closely with the credit department to resolve disputed billings.EDUCATON AND QUALIFICATIONS Post-secondary degree and/or relevant experience in customer service in a pharmaceutical environment Excellent customer service skills SAP knowledge is considered a strong asset Minimum 5 years of customer service and order processing experience Bilingualism, English and French, mandatory Proficiency in Microsoft Office Suite (Outlook, Excel, Word) Strong multi-tasking, detail oriented Ability to work in a team environment, remotely for the time being Confidentiality, diplomacy and discretion Ability to work under pressure