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Help Desk Agent

Randstad Canada

This is a Contract position in Vancouver, BC posted June 10, 2019.

Are you a customer service representative looking to transition in to a more technical role?

Would you like to work with one of Canada’s top employers who also have a global footprint?

We are committed to our people and our customers.

We are now looking to hire a number of support specialists / help desk agents to provide technical support to all of our retail stores.

This role has a start date of June 20th.

Your main duty is to support our retail stores via phone, live chat and email.

Other duties include:

– Troubleshoot and resolve any technical issues that arise in the store in an efficient and timely manner
– Handle all tickets that come through and provide constant updates on their status
– Maintain strong product knowledge and participate in on-going training and professional development opportunities
– Communicate effectively with other departments and teams
– Other administrative duties as assigned Please note that we operate on a 18/7 basis so you must be comfortable with shift work and working weekends Advantages
– Work with a globally recognized company
– Opportunities to grow
– Excellent location in Downtown Vancouver
– Great training program
– Free onsite gym and access to yoga classes
– Onsite parking
– Excellent company culture
– Company social events
– Casual dress code Qualifications
– Must have excellent communication skills both written and verbal
– Must have a positive outgoing attitude
– Must technologically savvy or have an interest
– Previous customer service experience is essential
– Having an interest in health and fitness is an asset
– Must be able to type a min of 50 WPM
– Must be okay with shift work and working weekends If this sounds like the perfect opportunity for you then please apply directly to this advertisement or email your resume to aaron.laceyrandstad.ca or sophie.hicklesrandstad.ca Only shortlisted candidates will be contacted Thank you Sophie, Aaron Phone Number: 604.408.2772 Fax Number: 604.408.2792