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Hitachi Systems Security Inc.: Technical Support Specialist (Linux Expert)

Hitachi Systems Security Inc.

This is a Full-time position in Blainville, QC posted September 14, 2020.

SummaryThe Technical Support Specialist’s role is to ensure proper application and computer equipment operations so that end users can accomplish tasks.

This includes receiving, prioritizing, documenting and actively resolving requests.Key ResponsibilitiesBuild a rapport and elicit problem details from help desk customersPrioritize and schedule problems.

Escalate problems (when required) to the appropriately experienced technicianRecord, track, and document the help desk request problem-solving process, through to the final resolutionDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issuePerform post-resolution follow-ups to support requestsDevelop help sheets and knowledge base articles for end usersPerform related duties consistent with the scope and intent of the positionPrepare, install and support sensorsDiagnose sensor problems (networks, firewalls, services or hardware)Maintain services and production servers related to the ArkAngel solution (sensors, PostgreSQL database servers, apache)Provide hardware supportFollow up on internal technical support requests for Hitachi Systems Security (level 1 and 2)Maintain the equipment inventory and contact suppliers to purchase hardwareMaintain 24×7 support (On-call rotation schedule)Required Qualifications and SkillsIT diploma at college level or higherMinimum two (2) years experience in networkingExcellent knowledge of network protocols and equipmentMinimum of 3 years experience in Linux operating systems (RHEL, CentOS)Good experience with TCP/IP protocol and low-level network troubleshooting (VPN/IPSEC, etc.)Experience with different elements ensuring network security (firewalls, proxies, etc.)Knowledge of computer hardwareExperience with desktop and server Operating Systems; Windows, CentOS LinuxExtensive application support experienceMicrosoft Cloud Azure and AWS experience considered an assetWorking experience with a range of diagnostic utilitiesResourceful, analytical and problem solving skillsMandatory written and oral communication skills in both French and EnglishExceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skillsStrong documentation skillsAbility to work in a team environmentHonesty, integrity and confidentiality required at all timesSecurity Clearance required for Canada: “Secret”Ability to absorb and retain information quicklyKeen attention to detailExceptional customer service orientationQualifications Considered an AssetKnowledge of JBOSS and PostgreSQLExperience with support ticket management systemsWe offer :Thorough in-house, expert training on cutting-edge technologyState-of-the-art IT equipmentFriendly and dynamic work environment in new and modern officeEmployee Referral BonusGroup insurance planTeam spirit and dedication to service excellenceSense of belonging to a global, brand-name organization