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Inbound Customer Service Representative

Randstad

This is a Contract position in Aurora, ON posted October 14, 2021.

Are you a customer service representative looking for a new opportunity within the retail/fashion space?

Do you value customers and provide a high level of customer service?

If so, then we may have the role for you.

We are currently looking for a customer service representative (call center representative) to join our team, working from home permanently in Manitoba or Saskatchewan.

This role is a full time permanent position with an ASAP start date.

Please note, this role is working from home permanently in Manitoba or Saskatchewan and will require a hard-wired Internet connection (via an Ethernet and/or LAN cable) The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone.

Other duties include but are not limited to:

– Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email
– Provide a high level of product knowledge to help resolve any issues or concerns
– Order management including processing PO’s and creating invoices
– Meet all internal targets / call center KPIs
– Liaise with all other internal departments to help provide an excellent customer experience
– Handle any and all escalations
– Administrative duties as required Please note this is a full time position, requiring fully open availability 24/7.

You will be scheduled to work 42.5 hours a week, 5 days a week.

There is a lot of optional overtime if desired.

If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week This role will close quickly so please do not hesitate with your application Whilst we appreciate all applications, only qualified candidates will be contacted.

Advantages
– Work with a company with an excellent culture
– Guaranteed 42.5 hours a week
– Permanently working from home from Manitoba and/or Saskatchewan
– Full time permanent role
– ASAP start date
– Working as part of a super friendly and cohesive team
– $15.00/hourly
– Equipment provided
– Accumulate vacation from the 3rd month of hiring
– Immediate access to medical care service
– Social benefits after 6 months (medication, dental, vision, life insurance plans and travel)
– Work attendance bonus of $ 500 for 6 months of continuous service (conditions apply) Responsibilities
– Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email
– Provide a high level of product knowledge to help resolve any issues or concerns
– Order management including processing PO’s and creating invoices
– Meet all internal targets / call center KPIs
– Liaise with all other internal departments to help provide an excellent customer experience
– Handle any and all escalations
– Administrative duties as required Qualifications
– A minimum of 2 years in a customer service orientated role
– Call center / contact center work experience is an asset
– Excellent communication skills both written and verbal
– Great computer skills including
– Well organized and motivated
– Must be comfortable working from home permanently in Manitoba or Saskatchewan Summary The main responsibilities of this role is to respond to all customer and client inquiries via inbound phone If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week This role will close quickly so please do not hesitate with your application Whilst we appreciate all applications, only qualified candidates will be contacted.