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Information Technology – Support Analyst

Wesgroup Properties

This is a Contract position in Vancouver, ia posted May 10, 2022.

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada”s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate.

Wesgroup owns and manages over 3.2 million square feet of commercial and multi-family real estate and has built more than 7,000 homes in 100 communities.

With the active projects in our development pipeline, the portfolio will grow to over 7 million square feet over the next six years.

Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management.

We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.The Helpdesk Support Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software for company employees at head office and remote sites.

Responds to questions, runs diagnostic programs, isolates problem, and determines and implements solution.What You”ll Do:Maintain our Fresh Service helpdesk system; pick up tickets, resolve or escalate as requiredMonitor and maintain our networksMonitor cyber security and engage users with cyber security training and best practicesSet up, Install, and configure Windows and Mac based computer hardware iOS devicesTroubleshoot and resolve issues with mobile devices, software, and hardwareProvide ongoing training and support to users of all skill levelsCreate, maintain, and update IT documentation within SharePointSupport the implementation of new cloud based and non-cloud based solutions or applicationsAssist departments and users with onboarding and offboarding processesBe and ambassador for IT with engagement and relationship building with all departmentsWhat You”ll Bring:Certificate, Diploma, or Degree in computer-related field or experience in a technical support roleStrong knowledge of:Windows 10, and MAC OSX environmentsMicrosoft AD, AZURE AD, Microsoft M365Microsoft Server 2012-2022VMwareCisco Meraki Switching, Routing, and FirewallsOffice 365 AdministrationMicrosoft Azure AdministrationSharePoint AdministrationTeamsSalesforce AdministrationStrong communication and relationship building skillsAbility to manage time and effectively prioritize numerous projects at one timeCustomer service and team workOrganizational skillsPresentation skillsWhat we offer:A fun and inclusive culture supported by an employee-led Culture CommitteeCompetitive compensation packageRobust and extensive health benefits including a generous Health Care Spending AccountFitness benefits including a Lifestyle Spending Account and private group fitness classesWesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each yearStocked kitchens with healthy (and not-so-healthy) snacks, fresh organic fruit, and a wide range of dairy alternatives for your beverage needsA beautifully designed brand new office downtown, across from the Burrard sky train stationIf you are interested in exploring this exciting opportunity to join one of Western Canada”s largest real estate companies, please visit our website at and apply with your resume and cover letter todayWe thank all applicants for their interest; however, only those selected for follow-up will be contacted.