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Inside sales/customer service

Pneutech-Rousseau

This is a Full-time position in Montreal, QC posted October 9, 2019.

Job Description We are seeking an Inside Sales Customer Service to join our team!

You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Order entry and quotesOffer technical support and recommendationsResolve customer inquiries and complaintsFollow-up with customers regarding their ordersSupport the sales teamRespond to inbound calls,emails and fax requests in a timely mannerPresent company products and services to new and existing customers​Qualifications:Previous experience in sales, customer service, or other related fieldsPleasant telephone demeanorAbility to build rapport with clientsGood negotiation skillsDeadline and detail-orientedMust possess strong communication (verbal, listening, and written) and interpersonal skills.Excellent computer skills.Must demonstrate strong problem solving and multi-tasking skills in a fast paced environment.Must have the ability to handle and resolve customer issues positively.Must be able to work both independently and as a team.Must be able to demonstrate good follow-up and follow-through techniques.Fluently bilingual both spoken and written Company Description Who We AreWith over thirty years of experience in the fluid power industry, Pneutech-Rousseau is a leading distributor of high quality hydraulic and pneumatic components for all automation and motion control applications.

We’re in the business of providing solutions catered specifically to client needs stemming from all industrial sectors for both heavy and mobile applications for mining, forestry, construction, ore refining, foundries, sawmills, fabrication shops…etc.What We DoOur job involves assisting our client base in all matters involving fluid power systems.

As official distributors of a wide variety of fluid power products, we can assist you in component selection (pumps, motors, valves, actuating cylinders, hoses, fittings, manifolds…etc.) or specific machine design issues (gearboxes, coupling, mounting requirements, system optimization & upgrading) as well as custom built power units, reservoirs and control panels.

The objective is always to strive for the best fit in any given situation.