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Intelcom: It Support Technician


This is a Full-time position in Montreal, QC posted July 20, 2021.

Intelcom is a market leader in the delivery of e-commerce goods throughout Canada.

We aregrowingvery quicklyanda key player in logistics technology and delivery platforms.Reporting to the Director, Information Technology, the incumbent will be responsible for the IT implementation of new stations across Canada as well as providing day-to-day IT support to all corporate users.

Main responsibilities:Order and install all IT equipment; Establish technological tools for new users; Maintain the equipment and software of users’ computers; Remedy situations during working hours or after, when necessary; Provide and deploy new software and equipment; Provide supportand technical advice to users; Participate in deployments of technical projects; Plan and perform regular software updates; Provide supportto users of platforms used by operations; Installation ofnetworkingequipment.

Knowledge, skills and experience required:Up to 2 years of IT experience; DEP in IT Support or Diploma in computer science, preferably; Desktop software support; Active Directory and Exchange account management; Experience installing cable and network hardware required; Antivirus software such as Webroot, McAfee, Symantec, Sophos, etc.; Remote access software such as TeamViewer, Goto2Assist, Join.Me, RDP, Citrix etc.; ITSM software such as Remedy, Track-IT!,Heat, etc.; Backup softwarelike Arcserve, Backup Exec, etc.; Fault diagnostic tools like Process Monitor, Event Viewer, etc.; Havingdemonstratedtroubleshootingskills; Excellent interpersonal, organizational and administrative skills; Must understandthe environments of office networks and Windows servers; Must understandVPN, remote connectivity and network concepts in general; Experience in project management would be an asset; Experience withProgressionLivewould be an asset.

Requiredskills:Must be focused on customer service; Must be open towork for an evening and night shift (4PM to 12AM and 12AM to 8AM); Must be a motivated team player; Must have professional experience in technical support; Must be accurate and consistent in the execution of policies and procedures; Must be able toestablish and maintain good relationships with colleagues internally and external customers; Must be good atlogic analysis and problem solving; Must hold a business ethic and responsible behavior.As an employer subscribing to the principle of equal employment opportunity, Intelcom celebrates diversity and is committed to creating an inclusive environment for all.