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Intuit: French Bilingual Customer Service Team Lead – Canada Remote


This is a Full-time position in Mapleton, ON posted January 6, 2021.

OverviewReady for a new seasonal opportunity with the #1 tax software company in Canada?

If you have experience managing front line customer service team and highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada TurboTax Live Team Lead opportunity.

As a TurboTax Live Team Lead, you will empower Intuit customers by supporting the front line agents and business supporting TurboTax Live.

TurboTax is the #1 best-selling brand of tax preparation software in Canada.

Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies to Work for” and Fortune World’s “Most Admired Software Companies.”What you’ll bring3+ years in a team leadership role preferredHighly technical and comfortable with Windows, Mac & mobile platformsExcellent written and verbal communication skillsBilingual proficiency (English and French) considered an assetCall center experience is considered an assetStrong customer service and customer experience acumenPrevious training/teaching experience considered an assetProficiency in MS Office, as well as Google Docs, preferredPersonal income tax preparation experience is an assetFlexibility in availability/scheduleHow you will leadSupports, coaches, trains and guides a team of Tax Experts as they assist customers with tax questions and tax adviceAssists experts on how to research and troubleshoot tax questionsReviews and approves work of Experts and AssociatesPrepares and delivers training/webinar materials to be shared with associates and expertsHandles or joins customer contacts that are complex and challenging; handles escalations as needed.Handle customer escalation calls and provides assistance in resolution to deliver an exceptional customer experienceCoach, mentor and provide performance feedback to expertsBe the first point of contact on expert pain points.

Effectively addresses the unique issues of managing remote employees.High engagement with customers, experts, and key business individuals to ensure E2E excellent customer service goal is metDesire to teach/build capability in others.