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It Support Analyst (Warehouse Operations)

Joveo CA

This is a Full-time position in Guelph, ON posted May 23, 2022.

OnX Canada has a client in Guelph in need of a strong IT Support Analyst (Supply Chain Support) for an on-site contract.

Job location: ON-SITE Guelph, Ontario Duration: 6-12m contract (Shifts of 80 hours per 2 weeks) Domain: Retail Client: one of the world’s largest quick service restaurant companies Shift (continental shift): 1st week: 2 days x 12 hour 2nd week: 5 days x 12 hour (with having two days off in the middle of the 5 days) This equals out to just over 80 hours in a 2 week period.

Qualification: 3+ years of related experience as a Systems Analyst, degree in Computer Science Experience with functional design, configuration, deployment, and testing of enterprise software applications Experience with Java, VB.Net, creation of w eb applications, web services Good knowledge of web application and Cloud architecture; web servers, operating systems Understanding of SQL and databases Scripting: Shell, Bash, Python, or Perl to carry out database management functions Ability to work with all aspects of PC and laptop hardware setup/maintenance, including installation and configuration of hard drives, NIC protocols, printers, and other PC accessories; working knowledge of workstation software installation, including experience with PC imaging software programs; troubleshooting experience with Microsoft OS platforms ; and practical experience with maintaining technical documentation or note taking Essential: conversant with Microsoft Office 365, and 2010 and applications (Outlook, Word, and Excel; PowerPoint and Access) Advanced level Microsoft Excel skills.

Microsoft certification is a strong advantage Exceptional verbal and written communication skills to convey technical information, as well as to document processes and procedures and provide training to personnel in the use of new or revised systems Strong background in end-user support and familiarity with Microsoft suite of products including Operating System Experience in solving complex problems, critical thinking, data analytics Experience with web services, warehouse automation including PLC’s, Experience in supporting distribution centers and understanding inventory process flows Experienced in managing small to medium projects Familiarity with software delivery methodologies such as agile/scrum Strong knowledge in ERP, WMS, Middleware, Responsibilities: Responsible for technical systems support to users for all Supply Chain and Manufacturing business users on daily basis or as needed.

Responsible for the maintenance of ongoing documentation, including test cases, job aids, knowledge articles, system manuals, checklists, and timelines.

Collaborate with stakeholders/business users to standardize, streamline, and coordinate business and system processes.

Provides references for users by writing and maintaining user documentation; providing help desk support; training users.

Carry out acceptance testing of new or updated software applications by developing test data and validating expected results Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow Provide documentation of all processes and training as needed Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions, remediating issues Maintains system protocols by writing and updating procedures Prepares technical reports by collecting, analyzing, and summarizing information and trends.

Contributes to team effort by accomplishing related results as needed