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Junior Technical Support Agent

Autolog, Gestion de la production inc.

This is a Full-time position in Plessisville, QC posted November 11, 2021.

Responsibilities The role of the Junior Technical Support Agent is to answer customer calls and relay information to senior agents.

The candidate will provide personalized assistance to clients by handling and categorizing the various service requests.

With the ongoing training given by our senior agents, the Junior Technical Support Agent will have the opportunity to develop his technical knowledge to gradually assist the senior agents to diagnose and resolve customer issues.

Our team is distinguished by the high level of service we offer our customers Principal Responsibilities Evaluate requests received from customers by phone or email and determine the level of urgency and priority granted; Understand the client’s needs and have the ability to communicate them to senior agents; Maintain a high level of satisfaction with customers; Build and maintain a relationship of trust with customers; Maintain the database up to date for invoicing and follow-up with the client; Perform all other related tasks.

Why are our employees happy at Autolog?

We offer a flexible schedule Our environment is stimulating, relaxed, dynamic Technological avant-garde and product diversity Competitive advantages: Advantageous remuneration, Professional development, Flexibility for teleworking, Group insurance, RRSP, Referral bonuses, Sick leave, Walking club (excluding COVID), Interesting social activities, Music band (excluding COVID) The chance to develop within a team of nearly 100 dedicated professionals who represent the best in their field of expertise.

Education & Experience Secondary School Vocational Diploma (DEP)or College diploma in computer systems technology, electronics technology, electromechanics or equivalent General understanding of programmable logic controllers, networking, control, electricity and industrial components; (asset) Familiarity with remote desktop software (e.g .: Remote desktop, TeamViewer) (asset) Experience in an industrial sector (asset) Professional qualities Excellent communication skills in English and French: written and spoken (bilingualism) Experience and concern in customer service Sense of urgency Problem solving skills: think outside the box Team spirit Ability to manage multiple priorities simultaneously Ability and interest in diagnosing and resolving problems quickly Ability to popularize and communicate the steps to follow