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Labelink: Customer Service Representative – Manufacaturing


This is a Full-time position in North Dumfries, ON posted July 3, 2021.

Labelink is a Canadian leader in printing solutions that is part of the essential services for the packaging industry labels, flexible packaging (sachets), shrink sleeves labels, RFID tags.

We need someone dynamic and motivated to join our team in Guelph.The incumbent will be called upon to work in a work environment where versatility is essential.Your Responsibilities Answer incoming calls as well as emails Redirect customer questions / complaints to the appropriate people when required Enter orders and confirm they correspond to the customer’s submission Participate in production meetings and share the status of orders or any other relevant information, problems encountered Track orders to ensure just-in-time delivery and resolve any potential situation before it disrupts delivery times Resolve any customer dissatisfaction through proactive solutions and by communicating with the assigned sales representative / or management Respond to requests from sales representatives in more complex cases and / or when information is not available in the system Search the system for finished products in inventory Act as a liaison between departments on issues to be resolved and provide updated information required to complete and deliver the order on time; All other related tasks as requested.Requirements Completion of high school; 2 years relevant experience in a manufacturing environment; Good attentionto detail and order entry skills; Able to accomplish task under pressing deadlines; Good analytical, problem solving and decision making skills; Able to follow-up on issues and bring closure; Committed to providing excellent customer service and an exceptional customer experience; Thoroughness and precision in the execution of the work; Able to jugglemultiple priorities; Excellent interpersonal relationships; Prior experience working in a printing or label manufacturing environment is a definite asset.; Benefits Contribute to the community by joining an essential service; Join a friendly and stimulating work team; Offers group insurance plan Learn something newLabelink is one of the essential services in the food and pharmaceutical chain.

If this position interests you, apply today by sending us your resume.