This job board retrieves part of its jobs from: Fort Saskatchewan Jobs | Mississauga Jobs | Work From Home

Canadian Jobs Board for Customer Service!

To post a job, login or create an account |  Post a Job

   Customer service jobs   

Looking to progress on your career as customer representative? Here we are!

Slide 1
Slide 2
Slide 3
previous arrow
next arrow

Manager, Parts Logistics & Retailer Support Published: 06.06.2022 NEW 2200022F BMW Group Canada[]

BMW Group

This is a Full-time position in Toronto, ON posted June 24, 2022.

Manager, Parts Logistics & Retailer Support SPREAD ENTHUSIASM.

SHARE YOUR PASSION.Our Aftersales teams make a difference every day – through their passion, their business acumen, their communication skills and their instinct for how to make our customers happy.

At BMW we are always striving, empowering, changing, creating and thinking.

Our culture allows us to translate passion into energy, empowerment into innovative ideas and high performance into successes.

We are proud to say our associates are team-oriented, high performers that are passionate towards our brands and products.

Substantial care has gone into creating an exceptional working environment that motivates and retains our current workforce.

If you want to be passionate about your work and the company you work for, then BMW Group Canada is just the place for you.

BMW Group Canada is in search of a Manager, Parts Logistics & Retailer Support to join our team The Manager, Parts Logistics & Retailer Support is responsible for the daily support of Retailer parts orders within Canada.

This includes management of the Parts Hotline Support Group as well as oversight of logistics processes with our external partners to ensure efficiencies.

Responsibilities Include: Management of the day-to-day operations of the Parts Hotline team including distribution of workload and continual review of efficiencies to improve workflows and customer service.

This includes oversight of first level support for technical and general parts supply and distribution for BMW, MINI and Motorcycle.

Review of reporting via ticket system (IDS) for steering.

Collaboration with 3PL partners (warehouse and transportation) required to ensure service levels are maintained and tracked for daily deliveries.

Analysis and action plans required where deviations occur in collaboration with the National Manager, Parts Logistics.

Coordination of communication to retailers to ensure timely information is available for superior customer service.

Example: Steer process for general updates, parts status/delays, RDC closures, Policy changes, transportation impact.

Oversee parts policy administration including retailer claims, returns and scrap policies, ensuring communication between retailer/BMW/warehouse where required.

Evaluate and propose changes as needed to policies for on-going improvement.

Oversee Parts Hotline associates to ensure support for technical information and troubleshooting on parts installation and systems.

Systems usage include: SAP ATLAS, EPC, BMW AG, BMW USA, Center Net, AIR, FASTA, ASAP, and TSARA.

Work with BMW University for any training integration including development of online/in-class training support.

Oversee hotline support for TSARA (technical cases) as required to ensure retailer support.

Liaise with Technical Hotline where needed for 2nd level support.

Oversee new model parts set up (system and initial stocking) in coordination with BMW AG material planners.

This includes all aspects of system set up in the Parts Master in coordination with Parts Pricing.

Liaise between material planner (BMW AG) for inventory planning and supply when required (Retailer inquiries, prioritizing and escalations and VIP process).

This would include monitoring of backorders and prioritizing part for GKL and other identified critical parts.

Monitor and assess supply flow for efficiencies, including Continental Distribution Centre supply, for ongoing enhancements in supply chain in collaboration with BMW AG planners.

Oversee the automatic replenishment function (SRD) including oversight on supply chain for parts supply including local, AG, and US.

Assist with monitoring and releasing campaign and recall parts in collaboration with the Aftersales Compliance teams.

Proactively assess best distribution scenario’s when parts to ensure proper distribution based on various scenarios (limited supply, priority areas, timing).

Establish contingency plans for urgent cases.

Create proposals for new retailer initial inventory requirements including initial parts inventory, and any other start up requirements (pos, literature, etc…) as part of the new model launch team.

Propose and manage projects as required to ensure the most efficient operations including process and costs.

Other duties as required in relation to overall Retailer Parts support.

Qualification: College Diploma or University Degree
– Automotive field preferred.

Strong current automotive background with parts experience preferred.

5 years experience in a similar role.

Ability to prioritize and manage in a fast-paced environment.

Exceptional MS Office skills required, including advanced Excel.

Working knowledge of logistics and inventory software
– SAP experience.

Parts technical knowledge.

Exceptional organizational and analytical skills.

Well versed in supply chain, distribution, and business principles.

Customer service experience an asset.

Bilingualism in French and English is an asset.

Benefits of working at BMW Group Canada include: An award winning culture.

Cutting edge innovation and creativity.

Incredible BMW, MINI and Motorrad employee vehicle/motorcycle programs.

Highly competitive compensation.

First-rate health and wellness benefits.

World-class office space.

Fresh & nutritious meals in our amazing fully staffed, and subsidized, onsite cafeteria.

Fully stocked coffee/tea bar.

What are you waiting forjump into the driver’s seat and apply today BMW Group Canada is committed to attracting and retaining a diverse team of associates and creating an inclusive environment.

BMW Group Canada does not discriminate against applicants based on race, national or ethnic origin, colour, religion, sex, sexual orientation, gender identity, or disability or any other status or condition protected by applicable federal, provincial or territorial law.

BMW has an accommodation process in place that provides accommodations for employees with disabilities.

Accommodations for disabilities in relation to the job selection process are available upon request.

If you require a specific accommodation because of a disability or a medical need, or you would like to learn more about our Accessibility policies, provide feedback or request documentation, please contact Accessibilitybmw.ca.

Manager, Parts Logistics & Retailer Support