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Manpower: Work from home – customer service representative

Manpower

This is a Full-time position in Richmond Hill, ON posted May 22, 2020.

Our client in the Richmond Hill area, near Leslie and Highway 7, is looking for Inbound Customer Service Representatives!

This will be a work from home opportunity .

If you are interested, please see below and apply!Inbound Customer Service RepresentativeJob Duties* Respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues * Take inbound calls for order placement* Up sell and cross sell additional items* Answer inquiries while maintaining and updating the customer database* Maintain a sense of urgency in responding to the customer needs* Be creative and go above and beyond when assisting our customers* Accurate and efficient order entry and maintenance of customer files* Ask probing questions and overcome objections* Respond to customer emails* Process customers returns/SR’sWhat’s in it for you?* Work from Home* Flexible working hours, between 8am 5pm, Monday Friday* Pay rate: $17.00/hr + 4% Vacation payJob Requirements * 2 years relatable customer service experience* Pleasant and professional telephone etiquette* Take charge attitude.

Enjoys the challenges that a customer service job can present * Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment* Analytical/problem solving skills* Excellent judgment and decision making skills* Strong verbal and written communications skills* Understand customer service processes and procedures* PC literate and basic typing skills (at least 40 wpm)* Regular and punctual attendance is a must* High School Diploma or equivalent* 50 wpm typingManpowerGroup recognizes the importance of providing an accessible and barrier-free environment.

We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services.

At ManpowerGroup, we are committed to providing Know someone who would be a great fit?

Manpower offers referral bonuses if you refer someone to us who gets hired.

Contact our office for more information!