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mthree: Production Support Analyst


This is a Full-time position in Montreal, QC posted July 15, 2021.

You’ve worked hard, put the hours in to complete your degree, and now you’re ready to start your tech career; what next?

While these are uncertain and anxious times, there is hope.Here at mthree, we pair talented graduates with leading global businesses.

We’re always on the lookout for ambitious graduates to join the mthree Alumni Graduate Program, kick-starting your tech career within an entry-level production support analyst role and working onsite with a leading fintech organization in various locations throughout Montreal.Our 24-month graduate program begins with 4-8 weeks of paid training and career coaching, where you’ll learn everything you need to hit the ground running as a production support analyst.After you’ve completed the paid training, you’ll have the opportunity to fast-track your career at a global investment bank.What you’ll do:If successful, you’ll work with one of our Investment Banking clients as a Production Support Analyst.

Production support plays a vital role in enterprise technology.

Working with a global team, you’ll help support systems including algorithmic trading engines and regulatory reporting by:Monitoring system healthResolving incidentsInvestigating past incidentsManaging the release process for new versions of softwareAutomating and enhancing workflowsWorking closely with business stakeholders to resolve issues with technical systems and applications.

Work is tracked using ‘tickets’.You’ll also regularly communicate with other technical teams, including vendors, developers, and infrastructure, on release management and issue resolutionWhat you need:Bachelor’s degree in Computer Science or relevant STEM subjectGPA of 3.0 +Understanding of server, storage, MQ, and application technologies (Java, .NET, C++)Able to troubleshoot, problem solver, analyticalProficiency with LinuxSQL databases experience such as Sybase, DB2, Oracle); able to search log files and compose SQL queries.Network diagnostic skills and experience with networks and real-time messaging technologies (multicast, TCP/IP, UDP, SNMP)Scripting skills, like Perl, Python, or UNIX shell.Excellent spoken and written English communication skills.What you’ll receive:Fully paid, in-depth and interactive training with a diverse group of like-minded graduates, delivered by experts with working knowledge of the field.A competitive graduate salaryPay increases every 6 monthsA flexible benefits package including gym membershipOngoing training and pastoral careInvaluable industry experience and the opportunity to start a career in a desirable and competitive industryWe take great pride in celebrating the diversity of each and every individual who contributes to making mthree the company it is today and will be in the future.

We value diversity both within mthree and with our partner companies, and we’re proud to provide an environment where all our colleagues can flourish by promoting a strong culture of equality but, most importantly, inclusion.

We never want people to change only add to the amazing mix of people that work for mthree.