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NeurOptimal Neurofeedback Systems: Technical Support Specialist

NeurOptimal Neurofeedback Systems

This is a Full-time position in Montreal, QC posted July 27, 2021.

Montreal-based candidates only please!About usZengar Institute Inc.

Is a rapidly growing company with an amazing team, culture and atmosphere.

At Zengar we believe that only through community will NeurOptimal(r) come to reach its full potential for relieving suffering in the world.

No matter where one is starting from, every brain has a potential best, its own level of optimal flow and function.

No matter what the end goal, we believe NeurOptimal(r) can help get you there.This is a full-time, work from home opportunity.

Schedule will alternate weekly between 7am-3pm and 11am-7pmWe are looking for a Montreal-based candidate for team building and training opportunities.MissionThe Zengar Technical Support team is dedicated to the highest quality of service for NeurOptimal trainers, by providing the best computer technical support delivered with professionalism, care and thoughtfulness.SummaryThe ZenConnect Technician is the first line of technical Support for NeurOptimal® (NO) users.Our technicians work with clients on a daily basis, providing a white glove level of support, guidance, reassurance and education on the topics of NeurOptimal® software and all hardware supplied by Zengar.Patience, humor and connections are the most vital part of this role, ensuring our clients’ experience during a difficult time (when they need technical support) is an easy and painless one.Speed, efficiency and accuracy are vital components of a ZenConnect technician’s work.

Duties & ResponsibilitiesThe ZenConnect Technician is responsible for all the following duties which are performed personally:help clients via phone and/or ZenConnect Session (remote assistance currently using Connectwise), phone, emailsee client through to the end, follow up etcwork together as a group to resolve anything tricky be available to fellow team members for brainstorming sessions for a tricky case, escalate unresolved ticketsFollow up on Open cases until resolutioncover each other during vacation/sick daysAttend daily tech meetings / huddlesReport bugs in JIRALearn and follow procedures, bring up ones that need to be defined or refinedRespond to Tech posts Facebook groupsprovide IT/Support Services to Zengar clients and contractors, NO related or otherAllow new tech hire to shadow you when applicable, train themSuggest canned responses for as many situations as possible in Connectwise Qualifications & RequirementsStrong W10 skillsPreference given to those with JIRA, Mercurial repo use and Connectwise experienceSelf-starter with the ability to work independently in a dynamic fast paced environment.Meticulous attention to detailExcellent time-management and client communication skills.Strong written and verbal communication skills.outgoing personality and strong interpersonal skills.Desire and dedication for a long term professional careerAbility to notice when something can be done better than it is currently and make suggestions