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Nordia Inc.: Call Center Agent, Customer Service – Order Processing

Nordia Inc.

This is a Full-time position in Shefford, QC posted September 4, 2020.

Is the Customer Support Representative position a career fit for you?

You can you build rapport with others?

You are recognized for your professional customer service expertise?

You are dedicated supporting others in their success?

You are at the right place and will appreciate this opportunity!

We are looking for empathetic, friendly and dynamic candidates, who can provide orders and general requests assistance to a team of Field Sales Representative selling product and service to customers of Canada’s largest communication company.

At Nordia, people are at the heart of our business and our top priority is to provide a rewarding environment for our employees.

That’s why we are proud to offer the most competitive compensation in the industry, a stimulating work environment and excellent benefits.

Our employees confirm it: according to the latest 2019internal survey, 87% of them would recommend Nordia as an employer to their family and friends!

What is expected from our Order Processing Agents : Answer incoming calls from Field Sales Representatives related to products and services orders; Provide direct assistance to Sales Representatives on various subjects; When required, redirect requests to the appropriate department; Ensure execution based on established processes flows and procedures.

Qualifications to join the team: High school diploma (completed); Strong interpersonal and communication skills; Able to multi-task (think, talk and type)in a fast paced environment; Typing speed 25 words /minute Applicant must be available to work afternoons, evenings and their share of weekends.

What we offer: Hourly wage of $14.69 (includes a $0.69 premium on worked hours); Performance based compensation; Full time schedule (35 to 40 hours per week); Available to work within the following periods: Monday to Friday – 10am 10pmSaturday 10am – 9:30pmSunday 10am – 7pm Complete benefits plan after 6 months of service including: Comprehensive insurance (medical, dental and life insurance); Great discounts on telecommunications products and services.

Discover Nordia Kitchener at: Class starts on September 28 Share (function () {‘use strict’; SocialShare.Init();})();