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Numeris – Headquarters: Call Center Agent – Permanent Work From Home Opportunity

Numeris - Headquarters

This is a Full-time position in Moncton, NB posted May 1, 2021.

Full Time, PermanentLocation: Virtual – Work from Home Opportunity (within Canada)Who You AreAs a Market Research Interviewer with Numeris, you will conduct outbound telephone market research interviews with the public.

This role is responsible for following strict research scripts and procedures, influencing respondents to participate in studies, and for collecting error-free data for Numeris and NLogic Market Research Division (MRD) studies.A Day in the LifeYour typical day will focus on speaking with people across Canada.

As the face of our company, you will build rapport with our respondents, and obtain valued insights from Canadians from coast to coast (this is not a sales role), and you will:Make outbound calls to the public (typically within Canada), gaining respondents’ cooperation to participate in a telephone interview, maintaining respondents’ engagement throughout the call, asking and adhering to established script questions, overcoming objections as they arise and accurately recording respondent answers.Ensures quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management.Probe and ask questions to fill in any gaps so that you can determine the appropriate course of action according to market research and quality control policies and practices.In this role, you will have the benefit of a set shift schedule of four weekdays and one weekend day.Qualifications and RequirementsSecondary school diploma or General Educational Development (GED) PreferredMust be available for a set shift schedule of four weekdays and one weekend day1 year in similar role or customer service related work/volunteer experienceAbility to problem solve and overcome objections on the phoneDemonstrate a courteous, polite, customer service approachProfessional customer service attitudeStrong communication (written & verbal) and active listening skillsStrong computer skills minimum typing speed of 45 wpm; navigation, multitasking skillsHigh attention to detail & accuracyBilingualism inFrench, Mandarin or Cantonese is an assetYour Home Office Set up Requirements:High-speed internet connectionA fully functional computer with Windows 10 or greater with latest Windows Update patches operating system; minimum i5 or equivalent 8 Gb of RAM or greater processorsStandard mouse and keyboardMobile or landline telephone with headsetAntivirus software installedA quiet space to perform your dutiesWhat’s in it for you?Comprehensive in-class training program with support to prepare you for the roleCompetitive benefits package which includes medical and dentalParticipation in our Group Savings and Retirement ProgramVacationAbility to do your work from the comfort of your own homeOur virtual workforce will receive a T2200 for income tax purposes for those meeting the CRA requirementsPerkopolis – participation in a program that provides exclusive discounts on products and services to employeesHow to Apply?If you are ready to bring your best self to this great opportunity, we want to hear from you!

Please submit a detailed resume that outlines your related skills and experience and submit your application on the Numeris career website.Numeris is an equal opportunity employer.Numeris encourages applications from all qualified candidates and accommodates persons with disabilities.

Candidates that are selected for interviews should advise us if they require accommodation.We thank all applicants; however, due to the volume of applications, only those short-listed for an interview will be contacted.ValuesIntegrity, Accountability, Collaboration, Innovation, Customer Centricity