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On-Call Artists – MAC Pen Centre, St Catherines, ON

Estée Lauder

This is a Contract position in St Catharines, ON posted November 12, 2021.

Title: On-Call Artists – MAC Pen Centre, St Catherines, ONLocation: ON-St. Catharines

Position Summary:

Provide high touch make up artistry services to achieve all sales and customer service targets. The role is responsible for attracting customers and ensuring excellent customer relationship management.

Key Responsibilities:

Customer Service (Builds Collaborative Relationships)

• Uses exceptional artistry and communication skills to provide well-executed and expedient make-up application ensuring that each customer receives a personalized high touch experience

• Educates the customer by teaching them how to execute the desired look

• Enhances the customer experience by providing information about the latest beauty news and trends

• Provides personalized after sales service to the customer with recommendations / event invitations in line with their interests to increase customer loyalty

• Builds and maintains excellent working relationships with colleagues, peers, management, host retailer / mall management and all internal and external stakeholders

• Treats others with dignity and respect

Demonstrates Learning Agility

• Embraces and utilizes all business and education initiatives, programs and tools to personalize service to attract and retain customers

• Keeps up to date with beauty and fashion news and trends, celebrity product / brand endorsements (beauty bloggers and vloggers, brand e-commerce sites, etc.) to help drive a seamless consumer journey across all channels

Strives for Excellence in Execution

• Implements all sales, artistry and training / education, marketing, visual merchandising and grooming guidelines to achieve all customer service and sales expectations

• Follows all operational policies and procedures to ensure that the store / counter achieves organizational and administrative excellence at all times

• Actively participates in maintaining the work environment (housekeeping duties, re-stocking products, opening and closing duties)

• Follows the time keeping and attendance policy at all times

• Responds positively to feedbackQualifications:

• A minimum grade 12 education

• College degree preferred

• Cosmetic experience preferred

• Ability to work in a fast paced environment including evenings and weekends.

• Professional demeanor and ability to be flexible and handle change in a positive manner

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.