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PMR Inc.: Customer Service Coordinator

PMR Inc.

This is a Contract position in Montreal, QC posted July 6, 2021.

PMR is looking for a Customer Service Coordinator to help manage and facilitate sales and operating procedures.

You will be a driving factor contributing to the growth of our company, acting as an essential extension of the Account Management team.Responsibilities Follow up on service requests and immediately resolve complaints; Handle incoming support communication through email, live chat, and direct lines; Update internal databases with account information; Track, monitorand be a direct liaison between logistics brokers and clients; Contacting clients to gather feedback; report & present findings to management; Participate inthe creation of an internal and external knowledge base; Coordinate with internal teams to ensure proper pre-and-post-sales service.

Requirements Minimum of one year of experience in a similar function/customer service role; Bilingual (English & Spanish essential); Excellent proficiency in Microsoft Office (Word, Excel, Power Point, Outlook) – essential; Hands-on experience with CRM software; Ability to create and maintain solid interpersonal relationships; Excellent organizational and time-management skills; Customer service oriented with a problem-solving attitude; Proactive thinker with communication expertise; Competence in multitasking with the ability to prioritize tasks.

Benefits Permanent position, 40 hours/week, Monday to Friday from 8 00 to 5 00 PM; Group Insurance plan (medical, dental, vision, paramedical, life-insurance, long-term disability and employee assistance program); Saving program; 2 days with paid time off (annual sick days); Free parking/Public transportation is available at this location.

Thank you for your application Please note that only selected candidates will be contacted.