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Product Expert – Customer Service


This is a Contract position in Kelowna, ia posted October 6, 2021.

Hello We’re FortNine.

We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels.

If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as a first-line resource for customers within our organization, then we’d love to hear from you Whether you’re a powersports pro or a complete beginner, we will provide you with all the tools you need to join us and become a fully-fledged FortNiner Our goal is clear: do right by our people.

Starting Wage: $18 / hour What you’ll be doing: Assisting our customers in navigating our wide array of parts, tools, accessories, and apparel (no sales targets, no quotas, no orders, no stress).

Navigating through our various computer programs to find the best methods in servicing our customers.

Utilizing a knowledgebase to develop a strong understanding of various product details and comparisons.

Performing with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities (We don’t believe in micro-managing.

We trust our process; if you’re a FortNiner, you know what you’re doing.) What we’re looking for: Customer Service Experience an asset, but not required.

Bilingual: English & French with excellent communication skills, including written and verbal proficiency.

Solid computer skills/experience.

Excellent at online research.

No powersports knowledge whatsoever required.

We’ll provide the foundation of your moto-fu that you will continue to build and share Strong drive for progression: We want you to succeed.

We’ll provide you with access to online learning modules, both for FortNine systems and others, that’ll allow you to grow professionally.

How you benefit: We’re located within a 5-minute walk from Du College metro (orange line).

We also offer free parking, right on-site.

Competitive wage that starts at $18/hour, and increases as you master our various tasks and procedures.

Health Insurance including medical, dental, vision and life.

Free healthy snacks and drinks.

Clean and newly built office environment with ergonomic workstations.

A team of energetic, respectful, and friendly coworkers.

We’re flexible when it comes to your schedules.

Once you’ve completed our training, we can customize your hours to best fit your needs.

A few more perks that we keep secret (Though you can expect some fun events, company-branded apparel, and a variety of fun opportunities) About FortNine: FortNine is one of North America’s fastest growing e-commerce stores in the Powersports industry.

We are headquartered in Montreal, QC and employ a quickly growing team consisting of creative, energetic, and highly dedicated individuals representing a diverse range of expertise.

We aim to provide our customers with the best powersports merchandise, while providing an elite customer experience.

Have a look at our website: Our YouTube Channel: Powered by JazzHR ETpkXvvnG0