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Production Application Support Manager

Rogers Communications

This is a Contract position in Burlington, ON posted April 30, 2021.

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives.

Every day we wake up with one purpose in mind.

To bring loved ones together from across the globe.

To connect people to each other and the world around them.

To help an entrepreneur realize their dream.

A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers is investing in our service expansion plans and will be growing our Network team to support a number of initiatives to extend our network reach to more costumers and businesses nationally.

Operational Support Systems (OSS) in the Rogers Technology Organization is looking for a Manager, Carrier Service Operations to manage their carrier operations applications and its production support team supporting a diverse technology stack and operating environments.

Reporting to the Senior Manager
– Carrier and Operational Support Systems, the ideal candidate will demonstrate proven technical and people leadership in ensuring high application performance and uptime, drive automation and operational efficiencies, support the DevOps strategy and roadmap, collaborate with functional partners, empower people and effect continuous improvement.

Become part of our transformational journey in Technology organization with one belief that there are only two jobs at Rogers: One that serves our customers and the other that supports who serve our customers.

What you will be doing: Act self-directed, performing day to day tasks and providing administrative application support Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment.

Monitor alerts, server health, application services and ensure 24×7 availability of the production environment.

Prioritize and resolve production support incidents while driving teams to investigate production issue root cause, provide the quick workaround and preventive solutions Coordinate and manage Change, Incident, and Problem management and all other activities between internal and external stakeholders in support of the ITIL Service Management framework.

Enable and coordinate production deployment support and service validation Understanding of business, network, and IT strategies and provide support accordingly Extend awareness of risks associated with application development potential impacts, incorporating risk planning and mitigation.

Ensure operational KPIs and SLAs are met Share in the ‘on call’ rotation schedule for 7×24 support activities through Remote ‘on call support’ and ‘onsite problem analysis’.

Define and drive automation of processes, application heath checks, monitoring, reporting, including improvement of operational processes What you have: University degree in Computer Science, Electrical Engineering, or related discipline.

Excellent written and verbal communication skills, including an aptitude for being customer service and quality oriented Knowledge and experience in DevOps practices, including an understanding of the SDLC and Agile methodology is strongly preferred Strong problem solving and analytical skills, specifically around trend analysis, capacity planning, performance and system availability monitoring Skills in supporting Java applications on Oracle WebLogic platforms Experience developing automation tools and scripts using Python and UNIX Shell scripting is highly desirable Knowledge of Oracle Exadata Database, MariaDB, PL/SQL, J2EE, RedHat Linux, and Load Balancing functions Hands on experience in development and support of Java/Weblogic applications with an Oracle RDBMS back end Knowledge and experience of service management platforms and application performance and log file monitoring tools such as BMC Remedy, ServiceNow, Splunk, Dynatrace, Data Dog, and New Relic is an asset Knowledge and experience in DevOps tools and microservices such as JIRA, Confluence, GitHub, Jenkins, Selenium, Docker, and Kubernetes are nice to have Knowledge and experience of DOCSIS cable networks, platforms, and GPON an asset Quick learner, eager to leverage new technologies in a dynamic team environment Demonstrated ability to work effectively in a team environment Flexible and adaptable to time sensitive situations.

Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 8200 Dixie Road (101), Brampton, ON Travel Requirements: Up to 10% Posting Category/Function: Technology & Information Technology Requisition ID: 219885 Together, we’ll make more possible, and these six shared values guide and define our work: Our people are at the heart of our success Our customers come first.

They inspire everything we do We do what’s right, each and every day We believe in the power of new ideas We work as one team, with one vision We give back to our communities and protect our environment What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us For any questions, please visit the Rogers FAQ .

Posting Notes: Information Technology & Engineering