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QUANTEAM North America: Fo/Risk Support Analyst – Market Risk Department

QUANTEAM North America

This is a Full-time position in Montreal, QC posted September 19, 2020.

Primary tasks related to Production Support Analyst role include but are not limited to: Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command.

End-user community includes FO, MO, Product Controls, and Risk.

Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally.

Multi-tasking environment.

Provide functional and technical expertise to produce and promote maintainable and quality solutions.

Includes documenting system requirements and documentation of support run book.

Communicate with users regarding application outages.

Liaise with development teams in Bangalore, New York, and Paris.

Help configure set up as requested by users and monitor platforms.

Understand the regulatory environment and constraints.

Perform post-rollout testing of new releases (quality assurance).

Handle queries and one-off data research requests from users.

Respond to end-users within the timeframe dictated by the severity of the problem, and document and track (case histories, issues, and action steps) the response.

Research technical processes using sources such as error logs and product technical documentation, and identify solutions to resolve problems or improve efficiency.

Respect internal IT norms, standards, and processes.

Timely reporting of production and project status to client and IT management.

Effective and efficient oral and written communication to various audiences at appropriate levels.

Partner with development teams (NY/Paris) on release management.

Partner with the Global support teams (Paris/Asia) to ensure quality support to our end users.

Effectively manage the Client Relationship with the end-user community.

Profile Competencies PROFILERequired: Experience in application support Knowledge of market Risk Management in Finance (Chain processes ie.

Risk Analysis, VaR, SVaR, PnL, Liquidity) Experience working with relational databases.

Knowledge of Fixed Income products (Bonds, Swap, Forex, Options…) Desired/ Plus: Ability to coordinate and facilitate project execution and delivery commitment with other teams under different operational time zones Good ability to analyze, solve and monitor problems Good organizational and priority skills and ability to manage multiple tasks and projects simultaneously.

Technical skills required: 2+ years Microsoft Office suite applications (example: Excel) 2+ years SQL (SQL Server, Oracle …) 2+ years Unix, Linux and Windows server environmentDesired/ Plus: Knowledge in Programming (Python, Shell) FRM Certification Education Required: Bachelor of Computers Science or other related university degree Languages: English mandatory / French (is a plus)