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Randstad: Bilingual Call Center Agent – Health Assistant

Randstad

This is a Full-time position in Gatineau, QC posted October 24, 2021.

Are you looking for an opportunity to challenge your communication skills, your active listening skills and be able to provide assistance in a calm and professional matter?

If so, this position is made for YOU!

Salary: $ 18.50 / hour Schedule: Monday to Sunday from 3pm to 11pm Place of work: Remote always Training: Combination of training and transition periods, Monday to Friday, 9 a.M.

to 5 p.M., for 2 4 weeks.

Start of employment: October 18th 2021 Advantages 3 weeks vacation per year from the start ” Well-being” days for you A comprehensive benefits program and an attractive retirement plan A quarterly performance bonus program Career advancementResponsibilitiesAs a bilingual customer care representative, you are responsible for: Respond to various telephone requests Perform follow-ups and resolve ongoing issues in a timely manner for clients; Plan the visits of home service agents for customers; Process and complete service and installation requests Process orders for units and services; Provide assistance for the Remote Monitoring Center; Support order management procedures; Enter data (cancellation requests, service requests, changes to subscriber profiles) as needed Demonstrate initiative and make suggestions to improve processes.QualificationsTo be successful in this role as a bilingual customer care representative, you must have the following skills and experience: High school diploma or general education; Bilingual 2 years of relevant experience in the field of customer service or in a sales; Quick learner and knows Windows Office A good analytical mind; Good problem-solving skills; Provide exceptional service to customers and exceed their expectations; Ease of adaptation, resistance to stress; Active listener and empathetic; SummarySalary: $ 18.50 / hour Schedule: Monday to Sunday from 3pm-11pm Place of work: Remote Only Training: Combination of training and transition periods, Monday to Friday, 9 a.M.

to 5 p.M., for 2 4 weeks.

Are you interested in the position?

Send us your CV directly to florence.lefebvre@randstad.ca, sefika.yelozbek@randstad.ca with the subject ” Customer service representative bilingual Health” We look forward to discussing this opportunity with you, Florence and Sefika