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Randstad: Bilingual Call Center Agent – Health Assistant

Randstad

This is a Full-time position in Sainte-Rose, QC posted October 22, 2021.

Are you looking for an opportunity to challenge your communication skills, your active listening skills and be able to provide assistance in a calm and professional matter?

If so, this position is made for YOU!

Salary: $ 18.50 / hour Schedule: Monday to Sunday from 3pm to 11pm Place of work: Remote always Training: Combination of training and transition periods, Monday to Friday, 9 a.M.

to 5 p.M., for 2 4 weeks.

Start of employment: October 18th 2021 Advantages 3 weeks vacation per year from the start ” Well-being” days for you A comprehensive benefits program and an attractive retirement plan A quarterly performance bonus program Career advancementResponsibilitiesAs a bilingual customer care representative, you are responsible for: Respond to various telephone requests Perform follow-ups and resolve ongoing issues in a timely manner for clients; Plan the visits of home service agents for customers; Process and complete service and installation requests Process orders for units and services; Provide assistance for the Remote Monitoring Center; Support order management procedures; Enter data (cancellation requests, service requests, changes to subscriber profiles) as needed Demonstrate initiative and make suggestions to improve processes.QualificationsTo be successful in this role as a bilingual customer care representative, you must have the following skills and experience: High school diploma or general education; Bilingual 2 years of relevant experience in the field of customer service or in a sales; Quick learner and knows Windows Office A good analytical mind; Good problem-solving skills; Provide exceptional service to customers and exceed their expectations; Ease of adaptation, resistance to stress; Active listener and empathetic; SummarySalary: $ 18.50 / hour Schedule: Monday to Sunday from 3pm-11pm Place of work: Remote Only Training: Combination of training and transition periods, Monday to Friday, 9 a.M.

to 5 p.M., for 2 4 weeks.

Are you interested in the position?

Send us your CV directly to florence.lefebvre@randstad.ca, sefika.yelozbek@randstad.ca with the subject ” Customer service representative bilingual Health” We look forward to discussing this opportunity with you, Florence and Sefika