Reservation Agent

Reservation Agent (full time position)

At Bota Bota, we work tirelessly to create the best customer service experience. Our clients are our ‘raison d’être’, and we strive to do all that we can to assure that each visit is peaceful, enjoyable, comforting… and exceeds all expectations! These principles are applied at every level of the organization and that is why we are always looking for dynamic employees who can provide excellent service so that Bota Bota, spa-sur-l’eau, will be continuing to be known as the reference in the areas of health and relaxation.

Interested in this adventure? Welcome aboard!

Your mission on the boat

Under the responsibility of the Reservation Supervisor, the Reservation Agent is responsible for directing incoming calls to our different departments, informing customers about offered services, and booking reservations in the appropriate software. He is the first contact with Bota Bota’s customers and must understand their needs in order to advise them properly.

The upcoming challenges of the Reservation Agent

• Answer to calls and requests generated by our website;
• Direct calls to relevant departments;
• Understand and evaluate customer needs;
• Inform customers about the various services offered;
• Promote the different types of massage and treatments available;
• Book appointments and optimize schedules at the same time;
• Participate in sales increase of treatments and all types of gift certificates;
• Be responsive to customer’s questions or concerns and ensure their satisfaction in a professional and courteous manner;
• Adopt a positive attitude that will help maintain a friendly and professional work environment.

Why hop on board?

• Exceptional place of work: Bota Bota, spa-sur-l’eau is in the heart of the Old Port of Montreal;
• Be part of a growing company that offers multiple opportunities for change;
• Work schedule: full time 30-40h / week, available on Friday, Saturday and Sunday;
• Competitive salary and benefits;
• Free access to the spa;
• Employee discounts on all massages, treatments, products and gift cards;
• Employee discounts at the spa’s restaurant ” La Traversée ”;
• Various discounts as an employee of a partner of the Old Port of Montreal.

Want to know more about our crew, apply today!!!

The competencies we are looking for:

• Demonstrate autonomy in decision-making and ability to perform multiple tasks efficiently in a short time;
• Organization and tasks prioritization skills;
• Demonstrate excellency in your customer service approach;
• Rigorous punctuality;
• Excellent team spirit and enjoy working in an open space environment;
• Exercise discretion and show respect for confidentiality of the customer’s information.

The skills we are looking for:

• Required 2-3 years of experience in customer service, preferably by telephone or in a call center;
• Ease of use with different IT tools;
• Bilingual in French and English, both oral and written.