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ROCKWOOL: Customer service representative grodan

ROCKWOOL

This is a Full-time position in Milton, ON posted March 25, 2020.

POSITION: Customer Service RepresentativeGRODAN is the global leader in the supply of innovative, sustainable stone wool substrate solutions for the professional horticultural sector based on Precision Growing principles.

So that you can produce more safe, fresh food while using less water and fertilizers.

This is the role19 Month Contract position.This position reports directly to the NA Supply Chain Manager.

The purpose of the role is to provide excellent customer service, order taking, processing, and invoicing, for the customer, and support to the sales team.

The working hours are 8:30am to 5pm, but the ideal candidate is able to work flexible hours scheduled between 8:30am to 6:30pm.

You will be responsible for processing customer inquiries and concerns, recording and processing customer orders for Commercial and Retail customers received by email or phone for Mexico, USA and Canada customers.

You will liaise with Production Planning to coordinate and schedule production of customer orders and support Logistics team with the delivery of products from the plant, or third party warehouses.

Main Tasks: Process customer inquiries and concerns.

Record and process customer orders for Commercial and Retail customers received by email or phone for Mexico, USA and Canada customers.

Liaise with Production Planning to coordinate and schedule production of customer orders.

Liaise and support Logistics team with the delivery of products from the plant, or third party warehouses.

Work with Freight Forwarders to secure ocean freight capacity and place customer orders at European factories for delivery to North American ship to addresses.

Assist with the new customer set-up process.

Enter data into CRM Customer Records detailing all calls/concerns with orders before, during, or after delivery to customer.

Process Customer Complaint and Remark Notifications.

Process Product Request forms (new item requests) and manage the communication and steps to ensure timely creation and set-up.

Secure Freight Rate Requests through Logistics.

Maintain order filing system.

Update and record all order changes to customer orders.

Analyze and recommend safety stock orders for Canadian warehouse.

Place orders from European factories for safety stock.

Run daily and weekly reports to track accurate execution of customer orders.

Problem solve those orders and invoices that are stuck in queue.

Ensure all inquiries are actioned in a timely and responsive manner.

Maintaining a pleasant, professional telephone manner with the customers and staff.

This is what you offer: Excellent Computer Skills – Microsoft Excel, Word and Outlook, SAP or ERP system proficient.

Basic Accounting Knowledge Minimum High School Diploma Further education in Business courses preferred Customer contact experience, 3-4 years manufacturing or Order Entry experience Polite, efficient, good communication skills, well organized Problem Solver, good diplomacy, tolerance level This is what we offer:Join a rapidly growing stable organization that offers a range of career development opportunities with a comprehensive salary and benefits package.

ABOUT ROCKWOOL North AmericaJoining the ROCKWOOL Group gives you the opportunity to release the natural power of stone to enrich modern living.

For the last 80 years we have been unlocking the secrets inside of stone, to improve peoples’ work and wellbeing in all kinds of ways.

Our solutions are influential in making people’s lives richer, more productive and more beautiful.

Stone wool products comprise a diverse range of original solutions, including fire-resilient, high-performing ROCKWOOL building insulations; Rockfon opera-standard acoustic panels; Rockpanel forward-designed external cladding; ROCKWOOL Technical Insulation custom industrial applications; Grodan substrates for abundant fresh produce with less water usage; and Lapinus mineral fibres for modern transportation, anti-vibration applications and water management solutions.

We encourage you to apply now!