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Rodeo FX: Service Desk Support

Rodeo FX

This is a Full-time position in Montreal, QC posted July 9, 2021.

Company DescriptionArtist-driven company by nature, it’s our mission to give talented artists the freedom and resources they need to deliver quality work and to thrive in a fun and creative environment.Job DescriptionReporting directly to the Director of IT, the Desktop Support resource is expected to provide the first line ofsupport for all computer related software/hardware requests for our internal users.ResponsibilitiesAnswer and prioritize incoming calls, voicemail and email system requestsProvide first line diagnostics and provide basic end-user requests to users to determine and resolve hardware or software issuesOpen service desk ticket and log all incoming requests.

Document and complete detailed service requests on the systemEscalate problems or issues to resources where appropriateKeeps inventory of physical assetsPerforms other duties as assignedQualificationsRequirements:Minimum 1 year of experience supporting an enterprise environmentBilingual is mandatory (French/English)Strong knowledge of Linux, MacOS and WindowsStrong aptitude for technical learningExcellent communication skills, including written, design documentation and presentationStrong problem solving and decision making abilityOutstanding interpersonal skills with a solid customer service backgroundWork ethic focused on the dynamism and collaborationHighly motivated and able to work independently and learn quickly.Knowledge in Centos or Redhat an assetAdditional InformationAt Rodeo, we strongly believe that diversity brings crucial value to us, our clients and our work.

We are committed to hiring the best talent and not discriminate based upon race, gender identities, abilities, age, religion, sexual preference, national and ethnic origins, or any other characteristics that make you who you are!

In our hiring processes and at the company, we have a zero tolerance policy towards any type of less favourable treatment or discrimination in any form.