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Rogers Communications Canada Inc.: Technical Support Consultant

Rogers Communications Canada Inc.

This is a Full-time position in Moncton, NB posted February 16, 2021.

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions.

We value lateral moves as much as vertical promotions we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.

Wondering what it takes to join our team?

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As we grow our team, the well-being of our team members remains our top priority.

To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

We’re hiring Wireless Technical Support Consultants to join our Moncton frontline team.

In this role, you will be supporting customers with their wireless products and services.

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions.

If you’re someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you’d be a great fit for our team!

You are: Empathetic You are someone who is able to show understanding and relate to the customer Outgoing You are someone who is friendly and approachable Patient You are someone who regardless of situation is able to support the customer in a tactful and effective manner Genuine You are someone who is authentic in your interaction with customers Knowledgeable You are someone who is comfortable learning new computer systems and various applications You get to: Connect and build rapport with customers by actively listening and asking the right questions Troubleshoot customer connectivity issues Promote and recommend the latest products and services to customers Make customers lives easier by providing them with value-add services You should have: Past experience in a customer service or technical support role, preferably in a call center environment A flexible schedule An ability to navigate multiple computer systems An ability to troubleshoot and resolve customer issues in a timely manner Expert communication and listening skills As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background check.

Wondering what it takes to join our team?

Click here to see where your career will take you!

Schedule:Full time Shift: Variable Length of Contract: Not Applicable (Regular Position) Work Location:100 Westmorland Street (232), Moncton, NB Travel Requirements: None Posting Category/Function: Call Centre Operations & Technical Support Requisition ID: 214846 Together, we’ll make more possible, and these six shared values guide and define our work: Our people are at the heart of our success Our customers come first.

They inspire everything we do We do what’s right, each and every day We believe in the power of new ideas We work as one team, with one vision We give back to our communities and protect our environment What makes us different makes us stronger.

Rogers has a strong commitment to diversity and inclusion.

Everyone who applies for a job will be considered.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential.

At Rogers, we value the insights and innovation that diverse teams bring to work.

We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best.

Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.

You matter to us!

For any questions, please visit the Rogers FAQ.

Posting Notes: Call Centre || Canada (CA) || NB || Moncton || [[mfield2]] || Job Segment: Technical Support, Consultant, Consulting, Network, Telecom, Technology, Contract Find similar jobs: