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Sales Manager – Player Support


This is a Contract position in Greater Montreal Metropolitan Area, QC posted October 6, 2021.

PTW is looking for a sales Manager to support our Games clients and generate new business revenue, focused on our Player Support.

This individual must be a consultative and highly motivated Sales Manager, who will cultivate and build long term relationships with developers and publishers, close new business, present PTW services, specifically our CX services, negotiate, and manage client relationships.

This position is perfect for an engaging, personable, enthusiastic, and results-orientated individual, with an eye for detail.

Growth will be driven through relationship building and new client focus.

The successful candidate will have a track record in surpassing expectations through cultivating and growing relationships.

They will have an in-depth knowledge of the video games industry, an understanding of the challenges clients face and a genuine passion for games.

What You’ll Be Doing Generating business within the North American video games market Account management and growth of new accounts Attending client meetings, presentations, trade shows, etc.

Presenting PTW services in line with briefs – focused specifically on presenting our Customer Experience services Creating effective solutioning which matches back to client requirements Organically generating leads through existing networks or industry knowledge and research Executing content lead campaigns as part of the wider sales strategy Working with Delivery and several support teams to maximise time spent engaging with clients Requirements What we’re looking for 4 years of Player Support Management experience with a large network of Player Support contacts in the gaming industry Experience selling customer services
– ideally player support, community and related tech products and services to different stakeholders at all levels of target organizations Strong ability to craft and deliver compelling presentations Excellent video game knowledge Proven track record of exceeding targets through building relationships Excellent presentation, communication and interpersonal skills Ability to forecast opportunities An existing network of contacts within the games industry would be hugely beneficial Must be self-motivated Business development experience within the games industry is advantageous but not essential An organised individual with a passion for gaming and experience of CRM tools Benefits What we offer Permanent & Fulltime, Competitive Salary with un-cap commission structure Paid accrued vacation Comprehensive Group Insurance coverage Matching Contribution RRSP for your retirement saving goals Employee Assistance Program for you and your immediate family Company provided laptop and phone Work From Home Bonus and Monthly Internet Stiphen for eligible work from home members Fun, diverse, inclusive and collaborative work environment Who We Are PTW is a global services company that collaborates with video game developers and publishers through outsourced production services.

We started 25 years ago and since then, have grown exponentially year-on-year to where we are today.

Our history is in gaming, and we are gamers at heart.

In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles.

We have grown rapidly over the past few years and now have 35 sites spanning the globe.

The PTW umbrella of companies includes SIDE and Orange Rock.

SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market.

Orange Rock is our in-house game and product development studio.