This job board retrieves part of its jobs from: Fort Saskatchewan Jobs | Mississauga Jobs | Work From Home

Canadian Jobs Board for Customer Service!

To post a job, login or create an account |  Post a Job

   Customer service jobs   

Looking to progress on your career as customer representative? Here we are!

Slide 1
Slide 2
Slide 3
previous arrow
next arrow

Senior Desktop Support Analyst

CAA Club Group

This is a Full-time position in Mississauga, ga posted October 7, 2021.

This role will be part of the IT Desktop support team and responsible for managing and improving on the current Windows 10 desktop environment.

Leveraging both current End point management solutions as well as Identifying and implementing new technologies and systems.

Working with the Desktop support group to resolve new and ongoing issues and provide documented solutions and fixes to 1st level support.

As well as working with other departments on deploying software upgrades and configuration changes to corporate devices.

Maintaining 2000 Windows 10 PC’s through proper patch management, utilizing Configuration Manager and other applicable tools.

Experience working with and supporting Windows Autopilot and Intune MDM.

Responsible for completion of assigned projects related to deploying new and updated software to corporate devices Responsible for deploying Patches and system updates to corporate devices Responsible for resolving tickets assigned by 1st level as well as other IT groups Who we are As Canadas largest automobile association, we are passionate about keeping our Members safe whether they are on the road, at home, or travelling abroad.

Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Life at CAA Club Group is fast paced, performance-driven and rewarding.

We value our Associates career growth and ongoing professional development and we regularly recognize their achievements and outstanding results.

CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.

We work hard and play hard.

Were about doing whats right and feeling good about it.

Position Details The ideal candidate will have minimum 10 years of solid experience/knowledge in Enterprise Desktop management technologies.

Embracing and developing the latest technologies in Windows 10 Troubleshooting, solutioning, patch management, application deployment, etc.

Advanced knowledge with Azure AD, Windows 10 troubleshooting, Autopilot, Office 365 Portal administration and Configuration Manager are required.

Preferred Skills: Proven experience in identifying and implementing suitable solutions to meet the present and future requirements (both functional and non-functional).

Technical Leadership with proven experience of influencing stakeholders.

Technical design and documentation.

Systems implementation and testing.

Microsoft 365 tenant administration and governance.

(Must Have) Experience working with Microsoft Configuration Manager (SCCM) in an enterprise IT environment (must have) Experience configuring and managing Windows Autopilot deployments and configuration (must have) Experience in batch and PowerShell scripting in an enterprise production environment.

Experience with Mobile Device Management solutions (Intune) Experience in support and administration of Microsoft Windows Infrastructures and Active Directory.

Experience in working with Windows 10 performance logs for for trouble shooting and trend analysis Remote work may be possible but must be accessible to Toronto office when onsite is requested Education: Post-Secondary Degree in Information Technology required Active Technical Certifications Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.

If you require an accommodation, please notify us and we will work with you to meet your needs.