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Senior product owner call center

Logmein

This is a Full-time position in Quebec, QC posted May 16, 2019.

Overview We are seeking an experienced, passionate, and entrepreneurial Product Owner to create world class products for the communication and collaboration market.

This person will drive customer-facing contact center reporting and analytic applications that increase close and retention rates.

As an accomplished SaaS product owner, you are a product team leader who can work with UX and engineering teams to turn product strategy into actionable engineering work items, and who has a proven track record for executing in a fast-paced SaaS environment.

You have demonstrated the ability to identify high value deliverables and can support your prioritization decisions.

Your effective writing enables you to create clear epics and user stories and you lead your team using agile frameworks to develop new functionality.

You are adept at engaging engineering to understand product implications of technical decisions.

You understand the market well enough to identify new market opportunities and to translate customer problems into new products.

You are customer-centric, thrive on user interactions and feedback, and let customer learnings drive your decision making.

You have the analytical capabilities to uncover insights, identify opportunities, and define strategies that lead to accelerated growth.

You are an exemplary team player and foster a collaborative environment where you actively communicate across the organization and create alignment with peer organizations and stakeholders.

About Jive by LogMeIn Jive, part of the Unified Communications & Collaboration (UCC) business unit of LogMeIn is a leading provider of enterprise-grade Unified Communications products for public sector and commercial customers around the world.

Since 2006, Jive has set the pace for the cloud communications marketplace.

Jive is known for delivering consistent, high-quality voice, contact center, and mobility solutions.

With thousands of customers and millions of calls per day on our platform, we effectively help our customers connect.

Our Canadian offices located in Quebec City, Montreal, and Rimouski provide a rewarding work environment by promoting knowledge sharing, which is the cornerstone of our culture.

It allows the developers to fully explore their potential and aspire to a great professional career in Software Engineering.

Based on a microservices architecture, Jive by LogMeIn’s engineering department is made up of small autonomous and independent teams operating in Agile mode.Responsibilities Work with and build alignment with highly technical stakeholders.

Create user stories and manage backlog of work.

Inform and execute against product vision, strategies and roadmaps.

Direct the evaluation and analysis of market and competitive opportunities, product performance, and customer feedback to identify new growth opportunities.

Monitor key business and product performance metrics to identify opportunities for accelerated growth.

Monitor, analyze, and report on customer/product usage and feedback.

Lead a cross-functional product team of designers, engineers, marketing, sales, and care to take a product concept from ideation to release and on-going operation.

Actively looks to demonstrate and roll out best practices and learnings across the team to improve the team’s ability to think, plan, and execute across the business.

Qualifications 3+ years of experience in SaaS product management in a fast-paced growth-oriented company.

Familiarity with contact center and telephony products is a significant plus.

Experience shipping product to small and medium sized businesses.

Understands business analytics and the data requirements needed to measure team and business performance.

Proven track record of launching new products, managing releases and developing product strategies and roadmaps.

Has deep empathy for users and obsession with understanding resolving their issues and delivering delight.

Loves hard problems and has experience with business considerations for complex software products.

Loves building true partnerships with people across different functional domains and backgrounds.

Loves learning, is curious and open to new ideas.

Proven experience operating in an Agile environment.

Strong verbal and written communication, organizational and project management skills About Benefits and Perks Jive by LogMeIn takes pride in creating a fun work environment and providing generous benefits to its employees.

Here’s what we’ve got in store for you: Highly competitive salaries Performance bonuses Unlimited flexible paid time off 12 annual paid holidays Health and dental insurances Telework 6% DPSP contribution made by the employer Stock options Workplace perks such as free breakfast, free snacks and free coffee Subsidized lunch program Monthly fun activities such as Bagel Wednesday, Thirsty Thursday and Friday, fun day!

And more!

About LogMeIn LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses.

One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe.

LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

  OUR VALUES Be Accountable  even when no-one is looking Thrive Together  greatness comes from unlocking each other’s potential Advance Confidently  we find opportunity and act on it Collaborate Openly  our whole is greater than the sum of our parts Engage Fearlessly  we speak up and listen